Vol 4 Issue 1 April 2016-September 2016

Abstract: This is a conceptual study that proposes to examine the association between Currency Devaluation/ depreciation and the performances of businesses in the North-western geopolitical zone of Nigeria. Strategic management analysts are in agreement on the fact that business are at the receiving end of environmental factors. Currency devaluation is thus a crucial environmental factor been a macroeconomic policy tool. The idea of devaluing the Naira as a matter of policy started in 1986 when the Structural Adjustment Program. Recently, with the spiralling decline in the price of crude oil in the global market, there is a renewed call by the IMF and some experts on a further devaluation of the Naira. The government of Nigeria and other experts are kicking against the idea citing adversity of the policy on local businesses in the light of Nigeria's poor foreign trade base. There also seem to be a theoretical conflict between the resort to devaluation and Nigeria's state of foreign trade in the light of Marshal-Lerner condition. This study has extensively reviewed related literature and seeks to elicit data using survey of six organisations to be purposively identified; and secondary data from the Central Bank of Nigeria (CBN) publications. Descriptive statistics will be employed to test the hypothesized model. Keywords: Currency Devaluation, Depreciation, Business Performance, Strategic management, Performance measurement. Title: Effects of Currency Devaluation on the Performance of Businesses in the North-western Nigeria: A Conceptual Model Author: Abubakar Usman Yusuf, Abdu Ja’afaru Bambale International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: The motive of every firm is to maximize the wealth of owners by providing benefits to the society when society faces any trouble. There are lot of examples in the world that many firms share the loss of society when there is natural or any other disaster in that society. This study will examine the impact of CSR on Banks' financial performance. After analyzing the different studies in literatures, a sample size of 5 banks out of 15 being listed on the Nigerian Stock Exchange with the total of 21 banks in Nigeria will be used. Secondary and primary data would be used to measure variables of the study including corporate social responsibility (CSR) and financial performance. Keywords: Corporate social responsibility, financial performance. Title: The Effect of Corporate Social Responsibility on Firms Financial Performance in Kano Metropolis: A Conceptual Model Author: Abdulrazaq Suleiman Ibrahim, Abdu Ja’afaru Bambale International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: This study seeks to assess the relationship between credit risk management and performance in deposit money banks in Nigeria. To achieve this, the study would cover five years (2010-2015). Ten commercial banks will be chosen as sample of the whole Nigeria commercial banks. The audited annual financial statement of the selected Banks for the years in view will be used in obtaining data for the purpose of this research. Most research conducted under this study shows a significant relationship between credit risk management and performance using Return on Assets (ROA) and Return on Equity (ROE) in Sub-Saharan countries. Very few of this research has measured net interest margin (NIM) as a measure of performance in Nigeria. The independent variable which is Credit Risk Management measures the Non-Performing Loan Ratio (NPLR) and Loan to Deposit Ratio (LTDR) while the dependent variable which is performance measures the Return on equity (ROE), return on assets (ROA) and Net interest margin (NIM). Descriptive statistics and Econometric analysis using the panel linear regression methodology consisting of periodic and cross sectional data in the estimation of the regression equation will be adopted in the methodology and analysis in determining the relationship of both variable in Nigerian deposit banks. The need for management to create the right credit policy and also ensure full implementation must be adhered to in other to bring positive performance and also the importance of knowing how credit policy affects the operation of their banks activities to ensure an efficient utilization of customer deposits. Keywords: Credit risk management, performance, commercial banks, return on assets, net interest margin. Title: The Effects of Credit Risk Management on the Performance of Some Selected Deposit Money Banks in Nigeria Author: Anthony Kolade Adesugba, Abdu Ja’afaru Bambale International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: This is a conceptual study that proposes the study of the effect of brand name on consumer purchase intention amongst customers of Shoprite retail chain in Kano, Nigeria. The retail chain is the biggest so far not only in Kano State, but in the whole of Northern region of Nigeria. Extensive literature review was done to better understand the current development involving branding and consumer purchase intention that constitute the model of the study. The literatures revealed only a few similar studies were conducted in Nigeria. No literature evidence of similar studies conducted in Kano, Nigeria. Survey study will be employed as method of data collection. Convenient sampling technique will be employed to obtain representative response from a sample of 306 customers of Shoprite retail chain in Kano State, Nigeria. Keywords: Brand, Name, Consumer, Purchase, Intention, Kano, Nigeria. Title: The Effect of Brand Name on Consumer Purchase Intention in Kano Metropolis: A Conceptual Model Author: Umar Gambo Adamu, Abdu Ja’afaru Bambale International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: This study aims to measuring customer perceptions of service quality towards TOM N TOMS coffee shop by conducting a GAP analysis to access the GAP between customer expectations and perceptions. TOM N TOMS Coffee Shops are located in the metropolitan City of Bangkok and a veteran of the Bangkok coffee drinking scene. TOM N TOMS coffee shops still feels new and exciting, the shops has a cool, laid-back vibe, attracting a young international crowd especially the Europeans like to sit back and relax and enjoy the coffee cultures like in their home countries. The shop on Phaya Thai Road in on A LA ART building muted colour scheme, the coffee shop which has a cool vibrant colours in the exterior and interior is irresistibly nice at the night time. This research is to find out the expectation levels of services at TOM N TOMS coffee shop on Phaya Thai road in customer’s mind. Also, to identify the problem areas regarding service quality issues at TOM N TOMS coffee shop. The SERVQUAL instrument itself is discussed, and a demonstration of how it can be used by TOM N TOMS coffee shop in assessing quality service is included. The managerial implications of using SERVQUAL as an assessment tool include meeting and managing customer expectations, managing the physical design of the product, educating service customers, developing a total quality management program, achieving continuous quality through automation, and engaging in periodic review of the procedures, personnel, and property of the operation. With the assessment knowledge generated by such a review, Eat ME restaurant may then begin to manage their strengths and weaknesses productively. The survey research via questionnaire was used to collect the primary data. The target population of this research was customers who prior experience with TOM N TOMS Coffee shop, Central Town of Bangkok that was the location for studying in this research and the sample size for this study is 300. In this research, the five SERVQUAL dimensions – reliability, assurance, tangible, empathy, and responsiveness were used to measure customer expectations and perceptions on the service quality of TOM N TOMS coffee shop. From this study, the restaurant’s service performance exceeded customer expectations in all five dimensions. Service quality is an important key for business success because it provides a lot of benefits, the customers of TOM N TOMS coffee shop did perceive the services delivered from the restaurant as they expected. Keywords: Service quality (SERVQUAL), Customer perceptions, Coffee Shop. Title: Measuring Customers Perceptions of Service Quality (SERVQUAL) Towards TOM N TOM Coffee Shop, In Phaya Thai Bangkok, Thailand Author: Youssouf Doukoure, Dr. Vijit Supinit International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: A grievance is any discontent or feeling of unfairness and in the workplace, it should pertain to work. The objective of this paper is to determine the effective handling of the grievances faced by an employee. The study identifies the most common factor for arising the grievances are wages and salary, working environment, promotions, transfer, lack of communication, inter- departmental relationship, etc. The study also looks for the root of grievance faced by an employee, grievance handling techniques, and the management procedures of resolving the grievances. Effective grievance handling is an essential part of cultivating good employee relations and running the organization smoothly, successfully and gaining the good productivity of work. The employer must identify the cause of grievance and to find the possible way to redressal the grievance face by an employee in an organization. Keywords: Grievance, Grievance handling, Redressal, Employer, Employee. Title: A Study on Grievance Handling Measures a Theoretical Perspective Author: Dr. G. Balamurugan, V. Shenbagapandian International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: Stock market is a place where stocks are subscribed and traded. A share of company believed by an individual (or) group, companies raise capital by distributing stocks and enable the stock owners to partial ownership of the corporation. A Securites is any financial instrument that has a core value including equity, bonds, debentures. The investment choices are generally based upon the following factors, Liquidity, Return on investment, Safety, Management active involvement. The main purpose of this paper is to find the factors influencing the investment decision making in stock market. Keywords: Investors decision making, Indian stock market, Factors influencing, Accounting Information. Title: A Study on Factors Influencing the Investors’ Decision Making in Stock Market with Special Reference to Indian Stock Market Author: Mrs. B. Kishori, P. Dinesh Kumar International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: Customer Relationship Management (CRM) is the entire process that focuses on the interface between the organization and its customers. The objectives of CRM are to enhance profitability, income, and customer fulfillment. Customer fulfillment and customer trust are two main criteria for every organization to get success. A satisfied customer plays a role as a free advertiser for every organization. It was argued that, customer fulfillment alone is not enough to be successful in today’s competitive market. Previous researchers proved that the cost of retaining the exits customer is less than the cost of finding the new one. Therefore, customer trust must be considering as an important issue and it is required to increase the customer trust by positive impact of CRM strategy and customer fulfillment. In spite of the most essential advantages of CRM, there are some difficulties in CRM implementation for different organizations. Therefore, this study attempt to review the effective relationship between CRM, customer fulfillment and customer trust of the selected organization by investigating the key elements factors of CRM. Keywords: Customer Relationship Management; Relationship Development; Customer Trust; Customer Fulfillment; Interaction Management. Title: Customer Fulfillment and Trust: A Literature Review in the Model of Customer Relationship Management (CRM) Author: Dr. G. BALAMURGAN, AK ARUN KUMAR International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: The initiation of Information and communication technology has made tremendous changes in the present day world. There is no area that has not been influenced by this digital phenomena. The advent of ICT in education helped to improve the quality of education where teaching and learning eventually became an engaging active process related to real life. The present study intends to collate the findings from a review of an array of available literature related to the impact of ICT on education. Twenty-first-century teaching learning skills emphasise the need to transform the conventional teacher-centered pedagogy to more learner-centered methodology. Active and collaborative learning conditions facilitated by ICT helps to develop a knowledge-based student community. The present literature review gives an over view of the use of ICTs in the field of education focusing on its impact on teaching learning process, quality and accessibility of education, motivating learners, learning environment, and students' academic performance. Keywords: ICT integration, ICT in Education, ICT for Education, motivation, learning Environment, Academic performance, accessibility. Title: Impact of ICT on Teaching and Learning: A Literature Review Author: Bindu C.N International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: The purpose of this study was to explore what motivates employees in IT MNCs to work. In order to do so, the researcher aimed to identify motivational factors in an organization. The data were collected from 103 IT professionals working in MNCs. The present study was survey in nature. Data were collected by a tool developed by the researcher. The data were analysed with the help of factor analysis. Five factors were identified such as Accountability, Self progression, Emoluments, Association and Safety. After analyzing the motivational factors in this study, it can be concluded that motivation is highly personal and differs from individual to individual. Many studies have come to the conclusion that money is a great motivator at work and is often put on first place among motivational factors, however, the results from this study showed a different outcome. People choose to work in a company depending on what that organization has to offer to the individual. Keywords: IT professionals working, IT MNCs, Self progression, Emoluments, Association and Safety. Title: A Study of Factors Associated with Employee Motivation in IT Multinational Corporations Author: Eena Singh, Dr. B.K. Tripathi International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: “Burnout is the index of the dislocation between what people are and what they have to do. It represents erosion in values, dignity, spirit and will – an erosion of the human soul”. With these words, Maslach and leiter (1997) describe a particular negative psychological state that is also observed among health care professionals. Burnout is a metaphor that is commonly used to describe a state or process of mental exhaustion similar to the smothering of a fire, the extinguishing of a candle, or the draining of battery that cannot be recharged anymore in the dictionary “to burnout” is described as follows: “To fail, wear out or become exhausted by making excessive demands on energy, strength or resources”. In this paper the researcher understand the seriousness of employee burnout in heath care sector and coated the signs and reason of employee burnout in health care sector and suggested and contributed some points to overcome from burnout in health care sector. Keywords: Employee Burnout, Health Care Sector, Emotional Exhaustion. Title: A Study on Review of Employee Burnout in Health Care Sector Author: S. Naganandini, Dr. P. Subburethina Bharathi International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: The primary purpose of this paper is to present the need of accounting information system in the modernization. This paper provides an overview of the main objective of an accounting information system (AIS), a pre-eminently user-oriented system; it is the collection, recording of data and information regarding events that have an economic impact upon organizations, maintenance, processing and communication of information to internal and external stakeholders. Accounting information System has a great potential to influence business performance. After the description of the theoretical background I state the main objectives of Accounting Information system, its uses, importance, and role of accounting information system in modernization. The results of the paper indicates that Accounting information systems plays an important role in our economic and social systems especially in management decision making process by providing information to make proper and effective decision for the success and prosperity of the business in the modern world. Keywords: Accounting; Information system; Accounting Information system; Subsystems of Accounting Information System; Research model of AIS. Title: Accounting Information System: The Need of Modernisation Author: Hajera Fatima Khan International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: There is no such issue like stress- free job. activity stress arises as a result of causes like lack of free time, job setting drawback, high workloads, low salary, unreasonable deadlines, job insecurity, lack of clarity of roles, and a way of feeling undervalued .Stress and its fateful consequences has unfold its tentacles altogether the sectors, a lot of significantly within the banking sector due to the fast changes that is going down during this sector. Banking system isn't associate exceptional one. This paper seeks to work out the impact of varied constituents of activity stress on the ladies staff of banking sector. The staff within the banking sector square measure experiencing an incredible quantity of pressure at the work place. Therefore the target of this study was to spot and compare the factors inflicting stress among girls staff publically and personal sector banks and counsel appropriate remedies for an equivalent. Keywords: Occupational stress, tension, role conflict. Title: A STUDY ON OCCUPATIONAL STRESS AMONG THE WOMEN EMPLOYEES IN BANKING SECTOR Author: R.M. ALAGU KRITHIKA, Prof. M. ROBINSON International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals