Vol 2 Issue 2 October 2014-March 2015

Abstract: With the rapid set of modernization in commercial products, financial institutions are also not left out from modernizing their business structure. Recent innovation in internet technology has curved the path for a bank to provide customer satisfaction to the customer. One such innovative product in banking is electronic banking (e-banking) that is the prime focus of this paper. Banks began to look at e-banking as a means to replace some of their traditional branch functions. E-banking products/services like ATM and electronic funds transfer were a source of differentiation for banks that utilized them. The fast developments in the technology sector for last two decades enforce the banking sector to introduce E-Banking operation for the sustainable growth and expansion in the competitive environment. E-banking can improve a bank’s efficiency and competitiveness, so that existing and potential customers can benefit from a greater degree of convenience in effecting transactions. This paper helps to understand about E-banking along with their benefits to banks as well as to customers that helps to improve customer satisfaction.

Keywords:  E- banking, Customer, Customer-satisfaction, Technology.

Title: Electronic Banking-Curving A New Path of Innovation for Customer Satisfaction in Banking Sector

Author: Dr. B.S SHARMA, PREETI AGGARWAL

International Journal of Management and Commerce Innovations

ISSN 2348-7585 (Online)

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Abstract: The purpose of this study was to find out the effect of organizational culture in reducing organizational change resistance among workers on the Jordanian ministry of Industry and commerce. Results showed that the study population was  aware of organizational culture concept, importance and its different dimensions the study also revealed an awareness of organizational change resistance among the study subjects, and that organizational culture dimension delimit psychological and economical causes of organizational change, while organizational culture dimensions have no effect in preventing cultural reasons for organizational change resistance. Some recommendations are included.

Keywords: Organizational culture, change, organizational change Resistance.

Title: The Effect of Organizational Culture in Reducing Organizational Change Resistance: An Applied Study on Jordanian Ministry of Industry and Commerce Workers

Author: Ibrahim Mansour Al-Tahat

International Journal of Management and Commerce Innovations

ISSN 2348-7585 (Online)

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Abstract: India has a prosperous telecom industry and with mobile phones becoming the most popular devices, mobile banking or M-Banking has emerged as a new age banking service. Despite this opportunity, mobile banking has still not generated the momentum it had expected to create. The results indicate that the adoption of mobile banking by customers depends more on factors like trust and transparency of a banks service, and the quality of non mobile banking services-as consumers associate quality of non-mobile banking service with the quality of mobile banking service. Hence, banks should strive to deliver better service, trust and satisfaction to customers to ensure adoption of mobile banking service. A sample of 200 respondents in Central Kolkata was selected and a self-administered questionnaire was used to collect primary data which included open-ended questions, close-ended questions and a Likert Scale. Basic statistical analysis, Reliability Analysis and Factor Analysis was conducted with the help of SPSS version 20.0 to analyse and interpret the data. The findings reveal that telecom and Bank service related factor, external factor, perception factor and satisfaction factor are most important factors influencing the adoption of mobile banking services in Kolkata.

Keywords: Mobile Banking, M-Banking, non-mobile banking service, trust and transparency.

Title: A Study of the Factors Influencing the Adoption of Mobile Banking Services by Bank Customers, a Quantitative Research,

Author: Annesha Bernadette Makhal

International Journal of Management and Commerce Innovations

ISSN 2348-7585 (Online)

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Abstract: The lure of lucre from liquor has proven to be irresistible. Drinking and drink continues to be an integral part of the social elixir which can connect people and drive them apart. It can serve as a social lubricant, can provide entertainment, can facilitate relaxation, can provide pharmacological pleasure and can enhance the flavors of food. Alcohol is intimately intertwined in every aspect of all cultures and not to be underestimated is the important role it has served in enhancing the enjoyment and quality of life. The various cultures have regarded alcohol as the representation of happiness and the embodiment of auspiciousness, a source of inspiration, for hospitality and an antidote for fatigue since prehistoric times. For centuries, alcohol has played a significant role in religion, medicine, culture and always been an indispensable, integral element of all celebrations. Even today, birthdays, marriages, anniversaries, parties, holidays, business event or informal party, worship and religious events or any other occasion are typically celebrated with alcohol as a focal point, and moderate alcohol consumption is credited with reducing stress, producing euphoria and even enhancing certain cognitive performance. As a beverage it can facilitate relaxation process, increase the pleasure of eating, and enhance the enjoyment and quality of life. While alcoholic beverages are mainly associated with mood and behavior changes, health benefits have also been recognized. On the other hand, alcohol is regarded as one of the “four vices” or disasters.

Title: “The Liquor Market in Assam and Its Future Prospects”

Author: Bijaya Kumar Nayak 

International Journal of Management and Commerce Innovations

ISSN 2348-7585 (Online)

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Abstract: The paper explores the relevance of case-research method in understanding the critical parameters, factors and variables relevant in a complex situation and their inter se relationships. After examining the literature on the case research method the paper takes up the subject of forex risk management as a topic of study and attempts the case-research method to the understanding of this topic. The authors have compiled 64 cases relating to the topic and through a detailed analysis of these cases have arrived at the critical parameters and their inter-relationships. With a clear understanding of these, the authors have been able to come up with the framework of a generic strategy to manage the forex risk of firms. The authors conclude that case-research method is quite effective in unraveling the intricacies of a complex managerial situation.

Keywords: Case-research Method. Recognition of Patterns. Inductive Logic. Validation through examples. Generic strategy for Forex risk management.

Title: Effectiveness of Case-Research Method in Explaining the Intricacies of Forex Risk Management

Author: P Bala Bhaskaran, P K Priyan

International Journal of Management and Commerce Innovations

ISSN 2348-7585 (Online)

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Abstract:   In this research paper author have attempted to analyse the solvency aspect of growing sector of plastic industry of Gujarat (India) during 2001- 2010 by taking a sample of 15 public limited listed companies which are working in the Gujarat state region of India on the basis of different size, age, area etc.

Then the researchers have collected 10 years financial data of these 15 companies for the period 2001- 2010 and found out 02 composite ratios out of it. From all 02 ratios author have worked out composite ratios using ` paid-up capital` as weight and found out weighted mean of these ratios for 10 years.

Researcher have applied Mann- Kendall Trend detection test to test the hypothesis. Debt-equity ratio had linear rising trend. Plastic industry in Gujarat was able to generate borrowed capital reasonably well. The plastic industry of Gujarat had poor ability to offer assured payment of interest to the lenders .Long term solvency strength of plastic industry of Gujarat is exposed to serious strain.

Keywords: Plastics Industry, Financial Analysis, Composite Ratios, Weighted Mean, Mann-Kendall Test, Solvency Ratios.

Title: Long Term Solvency Strength in the Plastic Industry of Gujarat during 2001-2010

Author: Dr. Harshad M. Tandel

International Journal of Management and Commerce Innovations

ISSN 2348-7585 (Online)

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Abstract: The purpose of this study is to investigate the effect of employee development on organizational performance in Ghana’s public sector, using the experience of Controller and Accountants General’s Department (CAGD). The relevant data for the study were collected from CAGD employees, Accra, using a cross-sectional survey design. Sixty-five employees were selected for inclusion in the study using convenience sampling method. In order to achieve the research objectives, the researchers used Pearson’s correlation and simple linear regression as analytical tools to analyse the data. The research hypothesis tried to determine if employee development would have significant and positive effect on organizational performance. The result indicated that employee development has a significant negative effect on organizational performance. This research outcome contrast the overwhelming significant positive effect found by previous empirical studies in the area. The researchers made recommendations regarding this result for policy formulation and implementation.

Keywords: Employee development, Organisational performance, Public Sector, Accra-Ghana.

Author: The Effect Of Employee Development On Performance Of Public Sector Organisations In Ghana: Evidence from Controller and Accountant General’s Department, Accra

Title: Alex Anlesinya, Zakari Bukari, Patrick Eshun

International Journal of Management and Commerce Innovations

ISSN 2348-7585 (Online)

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Abstract: From the issue of the employment difficulty for undergraduates, this article analyzes the various misunderstanding about Mass Higher Education in china, and indicates that the reasons lie in dislocation development direction, obscured training target, the disjunction between the major-set and market demand, these factors need reform of the current Mass Higher Education system to aim at the obtainment of employment for graduates. The local colleges should especially focus on the occupational cultivation to enhance the rate of employment.

Keywords: difficult to be employed, mass higher education, elite higher education, educational goal -orientation.

Title: The Institutional Reform of Training Target about Mass Higher Education Aims at the Realization of Employment for Graduates

Author: Jianming Ma

International Journal of Management and Commerce Innovations

ISSN 2348-7585 (Online)

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Abstract: Technology and innovation are at the basis of economic development and as such, they are instrumental for developing countries. However, the process of innovation is still a challenging subject of research in economics, and most efforts have concentrated on the understanding of the process in industrialized countries rather than in developing countries.

The importance of South-South Cooperation is growing. Developing countries are increasingly becoming home countries for Foreign Direct Investment (FDI) flows originating from other developing countries. Since the late 1990’s, aid from one developing country to another developing country appears even to grow faster than aid from developed to developing countries. This is the consequence of the increasing acknowledgment of Southern countries that they share common goals and that the chances of achieving these goals grow if they act together. South-South trade is growing at an estimated rate of 10% per year. The Southern countries achieve broad-based increases in the volume and value of their trade in manufactures, services and commodities. Over 40% of exports of developing countries are being sent to other developing countries. This also has an impact on the economy. During the past three decades, developing country economies have grown much faster than the developed and transition economies. Since 2003 developing countries have been the top economic performers in the world.

Keywords: Innovation and Technology, Developing countries.

Title: Promoting Innovation and Technology in Southern Countries

Author: Farah Rahal

International Journal of Management and Commerce Innovations

ISSN 2348-7585 (Online)

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Abstracts: In the series of latest developments that marked the progress of technology is the World Wide Web (WWW). On par with the earlier discoveries such as fire, steam engine and the proliferation of telephone lines, the WWW ushers many revolutionary changes relating to how human beings communicate, educate, entertain and the way how they carry on businesses. This marks a new era in the history of human race. India stands third in the world with over 150 million internet users. The e-commerce that was earlier restricted to jobs and ticketing has exploded since then. Starting from apparels, fashion accessories, shoes, electronics, real estate, groceries, vegetables, medicine and pharmaceuticals, education, insurance and many other goods and services in the B2C space and procurement of every raw material and other commodities for any business in B2B arena, e-commerce has become Omni-present. Today the government’s railway ticketing website is biggest e-commerce portal in the country.

The Key drivers of e-commerce growth in India are: Increased penetration of internet, busy lifestyles & lack of time for offline shopping, lower online prices compared to brick and mortar retail due to less intermediaries & reduced inventory & real estate cost and availability of much wider product range compared to what is available at brick and mortar retailers.

In the light of the convenience provided by online and the omnipresent mom and pop stores, it is proposed that these two would be the paramount formats of retailing as a mix of brick and click models.         

Keywords:  Electronic Commerce, Emerging Markets.

Title: Local MOM & POP Stores in Coalition with E Commerce –An Awesome Conflation for Emerging Markets

Author: Aamir Hasan

International Journal of Management and Commerce Innovations

ISSN 2348-7585 (Online)

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Abstract: The basis for formulating competitive strategies is to comprehend the forces that shape competition in a particular industry. The most widely used structure to understand the competitive forces is based on Porter’s Five-Force model. The model provides an assessment of the elements within the contending forces that shape competition in the industry and determine firm strategy. The aim of this study was to apply the Porter’s Five Forces Model to analyze the performance of Kenya’s cement industry. The specific objectives were to evaluate the influence on performance by the following determinants; bargaining power of suppliers, bargaining power of buyers, threat of new entrants, threat of substitutes and rivalry amongst competitors. A descriptive research design was adopted; data was collected with use of questionnaires with the respondents being the managers of the sampled cement firms listed at Nairobi Stock Exchange. The data obtained was analyzed using descriptive statistical analyses. The major findings of the study were that Porter’s (1980) five forces shaped competition in the cement industry to different degrees and affected the attractiveness and performance of the Kenyan cement industry. The implication of this study will go a long way to guide the cement industry in formulating competitive strategic objectives for the purpose of enhancing future performance and competitiveness in the industry.

Title: Application of Porter’s Five Forces Model on the Performance of Cement Industry in Kenya

Author: Sikujua Whelan Seboru, Dr. Wario Guyo

International Journal of Management and Commerce Innovations

ISSN 2348-7585 (Online)

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Abstract: surveying companies is a challenge because of the element of self-selection by companies which reduces the probability of obtaining representative results. Along with addressing this issue, this article aims to examine the recommendations of other authors along similar lines of tackling non survey response. It takes the paper presented by rasmussen and thimm in this regard, as the basis for explaining non-response, and validates this by reviewing the work of other authors on survey non responses. The survey conducted by rasmussen and thimm had a response rate of 8.4% when conducted with 1031 questionnaires circulated among companies in germany and denmark. They observed that official data collections and those linked with development agencies obtain higher response rates. They discuss the filling of missing data through imputation and extrapolation. The authors emphasize that the effect of non-response has to be first established by analysing the obtained data and categorizing the non-respondents into active and passive ones. Mixed mode survey was applied to follow up the non-respondents, where telephonic conversations with the non-respondents revealed additional information. Thus, the article supports the usage of mixed methods of survey through questionnaires, followed by web and phone calls, to obtain high response rates.

Keywords: Surveys, Business Surveys, Survey non response, improving survey response, Survey Participants.

Title: Understanding Non-Response in Business Surveys from Rasmussen and Thimm’s Argument

Author: Elo Claire Odogbo

International Journal of Management and Commerce Innovations

ISSN 2348-7585 (Online)

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Abstract: According to a number of literatures studied, lack of job satisfaction is a serious issue in various organizations and job dissatisfaction has become a major obstacle in employees’ productivity and company’s growth. There are numbers of factors which can create job dissatisfaction among employees but in this study the very critical factors are discussed upon. Research has been conducted in order to critically evaluate and examine the level of employees’ satisfaction as well as the factors of dissatisfaction among the employees of public and private sector banks. The purpose of this study is also to observe and analyze the factors which create job satisfaction among the employees of all the levels, and to find out the reasons which make them realize that they do have a clear career path along working with their organization. The primary data for this study was compiled through questionnaire filled from a representative sample of employees of Canara Bank and ICICI Bank. The results have shown that Salary, Working Environment, Growth Opportunities and Training & Development are significant factors and these four are affecting Job Satisfaction and correlated with each others. The findings of the study indicated that differences do exist between job satisfaction levels of public sector banks and private sector bank private. The main factors that cause the differences were salary, social ranking, reputation, and improvement, ability to use skills, administrator-employee affairs and creativity.

Keywords: Job Satisfaction, Public Sector Banks, Private Sector Banks, Salary, Working Conditions, Promotion, Training and Co-worker Relation.

Title: When do Employees Respond Positive? A Comparative Analysis of Determinants of Job Satisfaction

Author: Suhalia Parveen, Azeem Ahmad Khan

International Journal of Management and Commerce Innovations

ISSN 2348-7585 (Online)

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Abstract: The idea of Social Entrepreneurship has got increasing attention of scholars as social problems in our complex modern society have grown tremendously. A social entrepreneur identifies practical solutions to social problems by combining new processes, services and products to address complex social problems. The objective of the paper is to bring out the development of the field over a period of time and the contribution of higher and technical education institutions to the field.  This paper focuses on the opportunities and challenges involved in social entrepreneurship and the emergence of a social enterprise as an effective tool towards addressing social problems. The paper is based on exploratory research, using literature review.

Keywords: Social entrepreneurship, social enterprise, growth of field, opportunities and challenges.

Title: Social Enterprise - A New Dimension of Entrepreneurship

Author: Dr. Vijetha Mukkelli

International Journal of Management and Commerce Innovations

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Abstract:  his study attempts to evaluate job satisfaction of bank employees in Western UP. It focuses on the relative importance of job satisfaction factors and their impacts on the overall job satisfaction of employees. It also investigates the impacts of bank type, work experience, age, and sex differences on the attitudes toward job Satisfaction. A questionnaire has been prepared including different reasons of low job satisfaction and various measures to make an increment in the satisfaction level which would have been practiced in the Organization of banking sector. The investigation is based on the sample of 425 employees. The study is the outcome of the primary data only. The requisite primary data namely, opinions on the determinants of job satisfaction, their importance and impact were collected through the help of a structured questionnaire using direct interview and also observation methods. The main objective of study was to critically assess job satisfaction of selected banks’ top level and junior level executives.

Keywords: Job Satisfaction, Banking Sector, Employees, Factor Analysis and Multiple Regressions.

Title: Dynamics Influencing Job Satisfaction of Employees- A Study of Indian Banking Sector

Author: Suhalia Parveen, Azeem Ahmad Khan

International Journal of Management and Commerce Innovations

ISSN 2348-7585 (Online)

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