Vol 3 Issue 2 October 2015-March 2016

Abstract: The paper aims at understanding the key motivators for consumers to search and shop online .It also investigates how different types of online buyers perceive website differently. The growing use of internet is providing a greater developing prospect for E- Marketers. With the growth of technology by making shopping more convenience from home and the factors that drive the consumers for discounts after sale services. The survey identifies the factors that influences online shopping through various market place. This research focuses on factors that the buyers keep in mind while shopping online. If E-marketers know the factors affecting online buyers behavior, and the relationships between these factors and the type of online buyers, and then they can further develop their marketing strategies to convert potential customers into active ones, while retaining existent online customers. Keywords: online shopping, E-Marketers, Motivators, Perception. Title: AN EMPIRICAL STUDY ON CONSUMERS PERCEPTION TOWARDS ONLINE SHOPPING Author: Ashwini.N, Manjula. R International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: The issues of tax payers’ knowledge and tax compliance behavior have received great attention around the world. Tax payers’ knowledge indicates to obtain the degree of voluntary tax compliance. Therefore, understanding tax payers’ knowledge and compliance behavior is an important issue for any government and revenue collecting authority particularly in a self‐assessment environment. The objective of this study is to obtain a comprehensive overview of business income tax payers’ knowledge towards the tax law in Ethiopia in case of Tigray state. To achieve the research objective researcher was adopted a mixed methods approach both quantitative and qualitative techniques. A total number of 398 sample sizes were administered and questionnaires have distributed to the respondents. Of the 398 copies of questionnaires distributed to respondents, only 375 were dully completed and returned and all were used in the analysis. The researcher has adopted the five-point Likert scale rating method for this study. The statistical package for social sciences (SPSS) version 20.1 was employ in the different analyses to run the results. Study result indicated that tax compliance behavior of tax payers’ influenced by tax payers’ tax knowledge in Tigray state. Finally researcher suggested that, policy makers, tax authority and government should do further study to know in which extent tax payers’ tax knowledge is influence noncompliance behavior in the study area. Keywords: Taxpayers’ knowledge and compliance behavior of Tigray state. Title: Taxpayers’ Knowledge and Tax Compliance Behavior in Ethiopia: A Study of Tigray State Author: Redae Berhe Redae, Professor Shailinder Sekhon (Ph.D) International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: The paper is to provide useful information to the management institutes as a strategic input for improving the quality of education process. Knowledge management (KM) is a systematic approach to enhance data sharing, analyze diversified relationship management, improved performance to create value. This study offers a platform for future research and provides managerial implications for organisations. It set tools for improving the organisation’s knowledge infrastructure, aimed at getting the right knowledge to the right people in the right form at the right time. "Knowledge" is a systematic process and used as resource as well. This means that we need ways for managing the knowledge in an organization. We can use techniques and methods that were developed as part of Knowledge Technology to analyse the knowledge sources in an organization To serve customers well the companies must reduce their cycle times, improve customer service, empower employees, innovate and deliver high quality products, enhance flexibility and adaption, create knowledge, share and learn.. Today, every management institute is adopting KM approach as it enhances the adoption of new application, effective allocation of resources, increases productivity without increasing cost. Keywords: Knowledge Management, KM Innovation, KM Adoption, KM Practice. Title: Knowledge Management Author: SIRTAJ KAUR International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: With China reformation and open more than 30 years, China GDP was keeping high speed growth even if the growth speed of GDP is lower than before from last year. Growth speed of China GDP still keeps middle-high speed to grow. With international trade further promotion, China became world factory. More and more amount of products were exported to world from China. Therefore, CNY internationalization is inevitable and very significant for China. According the report which was released by IMF last year that CNY succeeded into basket currencies of IMF and acquired the Special Drawing Rights. It announced CNY formal is international currency from last year. Face this change, it is opportunities and challenges for China after CNY succeeded internationalization. The objective of this article is to analyze the opportunities and challenges which might happen by analysis various data of economy and index. Combine data and problems to advice relevant measure to solve problems. Come to some conclusions in final. Keywords: GDP, international trade, CNY internationalization, the Special Drawing Rights, opportunities and challenges. Title: Opportunities and Challenges of China after CNY Internationalization Author: Mi Yinjia International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: Globalization has been making countries more and more interdependent and companies shift their investments abroad. China has been hugely compelling option for firms to invest in for many years. In 2014 China was the most popular destination for foreign direct investments in the world. This research aims to express how attractive China’s current situation in international business is. Research seizes the subject with literature research and data analysis. The study concentrates on China’s country profile, laws & regulations, political situation and economic situation to find out how big of a relationship they have on the nation’s abilities to perform in international business. Literature research includes resent information on how things have evolved to get better understanding on China’s current status, whereas data analysis samples opinions together from 100 people. Data analysis starts with group’s general data to identify participants’ life situation. Further analysis moves on to the main area of this study to find out how important and relevant previously mentioned four independent variables are with China’s attractiveness. Results indicate that China is still a compelling location for investors, but many resent issues have raised some concerns. Chinese population is aging fast despite the newly announced two-child policy and labour is becoming more expensive. Government holds a significant power and many experts doubt their economic statistics. Environment protection, and citizen wellbeing is compromised due to high pollution is many cities. Data analysis reveal that most studied factors share a relationship with China’s attractiveness in international business. Keywords: China, International Business, Developing Market, Foreign Direct Investment, Globalization. Title: The Analysis of the Attractiveness of China in International Business Author: Joona Savola, Dr. Vijit Supinit International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: ‘Ethics’ is a vital issue for an organization that needs to be handled with proper diligence. Filtering right from wrong and correct from incorrect is a matter of significance. Men are always perceived to be more professional and career centric. There are differences in attitudes, aspirations and intentions of both genders have been accepted universally. So are the ethical issues in both the genders. The study is conducted to see the behavioral deviations of both genders and the drives behind the decisions taken by men and women. This paper is based upon the survey of Indian professionals (men and women). The respondents are from various careers and the paper was aimed to answer the persistent questions. Keywords: Ethics, Women, Men, Gender. Title: Are Women More Ethical Than Men? - A Study Exploring Gender Behaviour at Work Author: Inderpreet International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: Logistics is the system of people and things that are intricate in getting a product from the manufacturer where it is made to the person who buys it. Information system is a collaborative arrangement of people, equipment, methods, and control, designed to create information flow in the required arrangement for the user to make the decision and to reduce the risk element. Logistics information system is an applications of logistics functions and carried out number of on time deliveries, and outstanding payments to enhanced efficiency. Major purpose of information system used in retail outlets is to understand and meet the customer requirements and needs. Barcoding and point of sale are commonly used in retail outlets then to identify the variables of logistics information system usage in retail outlets. While using LIS in retail outlets to gain perceived benefits. In addition to, the benefits of LIS effectiveness have influenced to customer service quality of how does a service meets or exceeds their expectations. The purpose of this paper to design a conceptual framework of LIS effectiveness on retail outlets towards customer service quality A pilot study was conducted in 10 retail outlets for tiruchirappalli region to identify the variables of LIS effectiveness and customer service quality in retail outlets are determined. Keywords: Logistics Information System, Point of sale, Bar coding, Customer service quality. Title: A CONCEPTUAL MODEL OF LOGISTICS INFORMATION SYSTEM EFFECTIVENESS ON RETAIL OUTLETS TOWARDS CUSTOMER SERVICE QUALITY IN TIRUCHIRAPPALLI Author: Dr. S. Saravanan, D. Arunkumar International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: Customer Relationship Management (CRM) is the entire process that focuses on the interface between the organization and its customers. The objectives of CRM are to enhance profitability, income, and customer fulfillment. Customer fulfillment and customer trust are two main criteria for every organization to get success. A satisfied customer plays a role as a free advertiser for every organization. It was argued that, customer fulfillment alone is not enough to be successful in today’s competitive market. Previous researchers proved that the cost of retaining the exits customer is less than the cost of finding the new one. Therefore, customer trust must be considering as an important issue and it is required to increase the customer trust by positive impact of CRM strategy and customer fulfillment. In spite of the most essential advantages of CRM, there are some difficulties in CRM implementation for different organizations. Therefore, this study attempt to review the effective relationship between CRM, customer fulfillment and customer trust of the selected organization by investigating the key elements factors of CRM. Keywords: Customer Relationship Management, Relationship Development, Customer Trust, Customer Fulfill ment, Interaction Management. Title: CUSTOMER FULFILLMENT AND TRUST: A LITERATURE REVIEW IN THE MODEL OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) Author: Dr. G. BALAMURGAN, AK ARUN KUMAR International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: Recruitment has become an important process in the highly competitive labor market. The traditional methods of recruitment had been revolutionized by the emergence of the Internet. e-Recruitment is the latest trend in the recruitment process and it has been adopted in many organizations from large to small-sized companies. Many companies use e-Recruitment to post jobs and accept resumes on the Internet, and correspond with the applicants by e-mail. The main success factors of e-Recruitment are the value-added services provided by the job sites, cost-effectiveness and speed, providing customized solutions, helping to establish relationships with HR managers and facilitate brand building of the companies. Though there are many benefits to the employers and the job seekers in e-Recruitment, it still has its own limitations and shortcomings. The case study helps to analyze the overall trends in e-recruitment use and practice, recruitment methods, E-Recruitment Challenges and issues of E-Recruitment and its increasing scope in the recruitment process of a company. Keywords: e-recruitment, online recruitment, human resource, job posting, job portals, HRIS. Tiltle: Effect of E-Recruitment on Recruitment Author: MS. Radhika S. Malhotra, Ms. Seema Sharma International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: Ethiopia has an estimated population of more than 90 million. Agriculture is the mainstay of the economy and approximately 83.2% of the country's population live in the rural areas. Ethiopia is one of the least developed countries. The per capita income of the country is only USD 550 during the current period. Poverty and food insecurity are the main challenges and fundamental issues of economic development in Ethiopia. To address the issues of development and food insecurity, several microfinance institutions (MFIs) have established and have been operating towards resolving the credit access problem of the poor. The establishment of sustainable MFI that reach a large number of rural and urban poor who are not served by the conventional financial institutions, such as the commercial banks, has been a prime component of the new development strategy of Ethiopia. Healthy financial and operating performance of microfinance institutions is very important for their well-functioning and to serve their clients properly. The motivating philosophy of this paper is that unless MFIs become viable and sustainable financial institutions, they can never fully realize their objective of reaching a greater number of poor people. In light of this, this paper has attempted to look at the Financial and Operating Performance of Specialized Financial and Promotional Institution (SFPI) at firm level and compare against the Industry Average (I.A) from Sustainability, Profitability and Outreach level perspectives. The major theme of this study is to examine the institutional-level financial and operating performance of SFPI. Data for the study were from secondary sources and various ratios and indicators were used to measure the performance of SFPI. Fifteen years data from 2000 to 2014 were used to see the trend in its performance and revealed through tables, figures and ratios. The major finding of the study indicates that, the percent of women borrowers of SFPI is higher than the percent of women borrowers of the Industry Average. The Financial Sustainability and Profitability of SFPI is going down the ladder of Sustainability and Profitability measures during the periods of the study. On average SFPI is operationally self-sufficient at around 111.44% over the sixteen years period. Keywords: Outreach and Sustainability, Specialized Financial and Promotional Institution (SFPI). Title: Outreach and Sustainability of Microfinance Institutions of Ethiopia: A Case Study on Specialized Financial and Promotional Institution (SFPI) Author: GIDAY GEBREHIWOT GEBREMICHAEL, A. S. CHAWLA, (Ph.D) International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: Toxic bosses generate a series of adverse reactions in corporate, non-profit organizations, government, educational and religious institutions. First, what do I mean by a “toxic” boss? I’m talking about the manager who: is quick to criticize and slow to praise, calls out individuals with the intent to humiliate instead of coach, takes credit for the team’s good work, but blames them when there is a failure, has high employee turnover, and fosters hostility within the team. At some point in your career, you will probably have to deal with the toxic boss or co-worker. These individuals make it difficult to perform your job to the best of your ability. They can also cause you to suffer from low self-esteem, and will do everything in their power to belittle you while you are trying to do your job. Instead of encouraging you, they spend most of their time in finding faults. In these situations, you can either find another job or knowledge to deal with the toxic behavior. These individuals even causes high employee turnover to the organization. The main objective of the study is to analyze the level of damage caused by toxic bosses on employees and to the growth and development of an organization. This article will help employees to learn how to avoid becoming a scapegoat in order to survive the assaults of toxic bosses, giving a narcissist and rigid bosses of the things that need to be satisfied with you. It will also help senior management and human resources professionals to take serious measures against toxic bosses before they cause serious, irrevocable damage to an organization. Keywords: Boss, Toxic Boss, Toxic Manager. Title: The Disastrous Impact of a Toxic Boss on Employees and Organization’s Growth and Development Author: Mr. Mohammed Azhar Hussain International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: various Competition between industries and business are identified rapidly since the effect of economic related reforms in India since 1990. Mostly people with various businessare applying various steps like implementing new technology, channelization, fixing maximum target and creating more pressure to carry out different tasks within the fixed time to be an healthy competitor and retain their market position. Because of these changes, working employees in service sector especially in hotel and restaurant industry particularly are having high level of job stress. It is an unavoidable force inmodern living. To be precise the present study tries to identify the various issues of occupational stress among various hotel and restaurant workers specifically the middle level employees working in taj group of hotels located in south india. To finalize the objective of the study, Occupational Stress of Index (OSI) created by Srivastava and Singh was used. The 48 item in questionnaire which has been categorized into 12 sub scales namely Role Overloading tasks, Role with Ambiguity, Role of variousConflict, Unreasonable Groups and possible Political Pressure, Persons Responsibility, various Participation, lack of Peer Relations, Intrinsic Impoverishment, Low level Status, Strong Working Conditions and Unprofitability. The subjects used to be 120 professionals Keywords: Occupational with Stress, Occupational stress of Index, groupHotel, Restaurant, Middle level of employees, taj group stressors, coping strategies. Title: A Study on Various Job Related Stresses in Hotel Industry Employees and Its Impact on Their Work Life Balance With Reference to the Deluxe Hotels Located in South India Author: Dr. M.M.Kannan, Dr.A. Lakshmi, M.A. Ravichandran International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: The present project aims to develop training modules to food handlers in restaurants. Though they make a wide variety of tasty food, food safety and health impact due to environmental and other contaminants is very high. The area selected for this study is restaurants in Cherthala in Alappuzha district. Survey (to find out different types of restaurants), and observation checklists (to study handling practices of food handlers) , have been used for collecting data. Three busy places in the area have been selected. From each area four restaurants have been studied in detail. The handling practices at the time of sale, ingredients and utensils used, waste disposal, dish washing ,water storage and food storage, personal hygiene of food handlers restaurants have been studied The observation checklist restaurants has been filled up. The training module has been prepared based on Codex. A training calendar has been prepared. To improve the general awareness of food handlers, training was conducted in the Municipal Complex. Along with the technical sessions (slide show) they were given a questionnaire to evaluate the effectiveness of the training and to get feedback. The main findings were the wrong handling practices, use of adulterated tea dust, contaminated water, repeated oil use, use of news paper for wrapping. A Training book let was given to the correspondents. After the training, survey was conducted to ensure implementation. The recommendations include Good Hygiene Practices (GHP) directives. The paper recommends that GHP audit must be conducted from time to time .It also recommends Government initiative is highly essential. Keywords: Food Handlers, GHP audit, Cherthala in Alappuzha district. Title: Training Modules for Food Handlers, Of Restaurants in Alappuzha Author: RESMI DEVI.S.R International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: The study focuses on the relationship between the capital structure and the value of firm, many theories in the past propagated about their association and state capital structure does affect the enterprise value. Present study is an effort to test the effect of capital structure on value of enterprise. According to academic and pragmatic research there is an optimal capital structure, there is no specified methodology, yet, that financial managers can use in order to achieve an optimal debt level. However, financial theory do facilitate in understanding how the selected financing mix affects the firm’s value. The various financing decisions are essential for the financial benefit of the firm. A forged decision about the capital structure may lead to financial suffering and ultimately to insolvency. The management of a firm sets its capital structure in a way that firm’s value is maximized. However, firms do choose diverse financial leverage levels in their effort to get an optimal capital structure. Existing empirical research on capital structure and firm value has been largely confined to the United States and a few other advanced countries. Thus an attempt has been made to study Indian corporates Keywords: Enterprise Value, Financial leverage, Capital Structure, optimal capital structure. Title: Enterprise Value and Capital Structure an Indian Sector Research Report Author: Neha Poddar International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: 2015 has been a record year for mergers and acquisitions (M&A). Globally, with $4.7 trillion in announced mergers and acquisitions—up 42% from 2014, and beating the previous record of $4.4 trillion in 2007. Keywords: Vertical mergers, logistical deal, recession, supply chain model etc. Title: Mergers and Acquisitions of 2015-16 in Various Business Models Author: Sruthi.P.Sankar, Dr.T Joseph International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals