Abstract: The purpose of this study tells us about the language barrier involving the staff in the hotel Novotel Platinum Bangkok. This also tells us about how to find out the problems related to the communication and, most importantly, about how to improve their levels of service quality. This can be achieved by providing training classes for effective communication process by the Human Resource department, which affects the employee regarding the hotel business sector.
Keywords: Effective communication, Human Resource, Communication Barriers, Cross-cultural miscommunication, Hotel Industry, Service Quality.
Title: A Language Barrier Analysis of English: A Case of Novotel Staff at Platinum
Author: Arnab Bose, Dr. Vijit Supinit
International Journal of Thesis Projects and Dissertations (IJTPD)
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