Abstract: Digital banking, including technologies such as mobile banking, online banking, and electronic payments, has transformed the financial landscape worldwide, including in Kenya. Although there is an increasingly growing body of literature on digital finance in Kenya this review is a relevant and timely topic of research due to the increasing adoption of digital financial services in the country. This paper, therefore, reviewed existing literature on digital banking with a focus on mobile, online and internet banking and their relation to the performance of commercial banks in Kenya. The researchers utilized a significant body of literature focusing on 15 articles concerning select aspects of digital banking on the financial performance of commercial banks. The findings of this paper will be relevant to policymakers, regulators, commercial banks, and other stakeholders in the Kenyan financial sector. Overall, this study contributes to the growing body of literature on the effect of digital banking on the performance of commercial banks in emerging economies, specifically in the context of Kenya. Based on literature reviewed, more research on other digital banking services such as online commodities and currency trading, where commercial banks and other financial institutions have previously dominated, and fintech in Kenya is required.
Keywords: digital banking, mobile banking, online banking, electronic payments, commercial banks.
Title: A Literature Review of the Effect of Digital Banking on the Performance of Commercial Banks in Kenya
Author: Mbatiah M. John, Nyakeri M. Wilfred
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
Vol. 12, Issue 2, April 2024 - June 2024
Page No: 6-17
Research Publish Journals
Website: www.researchpublish.com
Published Date: 12-April-2024
