Abstract: At the turn of the 21st century, specialized units offering care to HIV/AIDS patients became necessary. A regular assessment and appraisal to assess workers in these special units is necessary to gauge their satisfaction and ability to deliver high quality care to patients and address concerns, conflicts and expectations among them as they interact with a unique patient cohort suffering from a stigmatized and currently incurable illness.
Aim: To assess employee view on their work environment and their outlook on the organizational precepts of leadership and planning, corporate culture, work place communication, teamwork, working conditions, career development, supervision, and training program among other workplace aspects.
Methods: This was a questionnaire based cross sectional survey using the Likert scale on level of agreement or disagreement to a set of questions, and involved both the contracted and permanent employees working at the HIV/AIDS care unit of a large tertiary hospital in Kenya.
Results: 47 out of a total employee workforce of 56 participated in the survey, reflecting a response rate of 84%. The 4 unit administrators and the 3 ‘volunteer’ peer educators were left out of the study. An overall satisfaction assessment of the entire workplace concerns showed that most of the employees were satisfied (57.4%, n=27) as compared to only 6.4% (n=3) who were dissatisfied and a neutral group at 36.2% (n=17).
Conclusion: Staff satisfaction assessment is a necessary component in human resource engagement in any organization. Workers in certain units in an organization may have certain special concerns that need to be addressed regularly to enhance their productivity.
Abbreviations: KNH: Kenyatta National Hospital; CCC: Comprehensive care Centre; WHO: World Health Organization.
Keywords: Employee satisfaction, salary, comprehensive care, job security, performance appraisal, job motivation.
Title: A Survey on Employee Satisfaction among Workers in a HIV/AIDS Comprehensive Care Centre in a Tertiary Healthcare Institution in Kenya
Author: James M. Gitau, Dalton C. Wamalwa, P.N. Muiruri
International Journal of Healthcare Sciences
ISSN 2348-5728 (Online)
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