Abstract: Information Technology (IT) services plays a significant role to preform day-to-day operations in all organizations. Any unexpected outages in IT services may cause major financial loss due to business disruption. However, there are mandatory alterations executed frequently in IT infrastructure due to introducing, enhancing, modifying, replacing, or removing assets/services. Controlling the lifecycle of all alterations in the IT infrastructure is the responsibility of IT Change Management (ITCM). This is essential to ensure the security, availability, and reliability of the IT Infrastructure by eliminating the disruption of business and maximize IT services readiness towards customer satisfaction. This paper describes the process of storing, tracking, preventing and detecting configuration changes implemented in the IT infrastructure as part of IT change management process and in alignment with security standards and policies.
Keywords: Information Technology, IT Change Management, Infrastructure, Controls, Configuration, Tracking.
Title: An Approach to Control Information Technology Changes
Author: Lamia T. AlSulaiman, Jumana F. Alturairi, Khalid A. Al-Khathlan
International Journal of Computer Science and Information Technology Research
ISSN 2348-1196 (print), ISSN 2348-120X (online)
Vol. 10, Issue 3, July 2022 - September 2022
Page No: 81-85
Research Publish Journals
Website: www.researchpublish.com
Published Date: 19-September-2022
