Abstract: The City of Tagaytay is famous for the Bulalo Restaurants. The researchers assess the customers queuing process based on Model Entities, Model Activities, Model Resources, Endogenous Events and Exogenous events. The researchers had 4 selected Bulaluhan Restaurants in the city of Tagaytay such as Diners Bulalo, D’Bas Bulalohan, Bradleys Bulalohan and Green Ats Bulaluhan. The study use survey questionnaire and quota sampling in which 50 customers was subjected to answer the survey questionnaire the result shows that most of the customers of Bulalo restaurant age 19 to 29, male with an educational attainment of college graduate with a monthly income range of 10,001 to 19,999 pesos per month and visits the Bulalo restaurant for the first time. While in queuing process such as the model entities, model activities, model resources, endogenous events and exogenous events the respondents agree to the statements. While there is significant difference between the educational attainment and model entities, model activities, model resources and endogenous events. Monthly income and all of the queuing process factors had a significant difference and the number of times visiting the site with the model activities, model entities and exogenous events.
Keywords: Queuing, Process, Restaurant, City of Tagaytay.
Title: ANALYZING THE QUEUING PROCESS OF CUSTOMER EXPERIENCE AMONG SELECTED BULALO RESTAURANTS IN TAGAYTAY CITY
Author: Atienza, Christine P., Luistro, Krisna May L., Dr. Jimford Tabuyo
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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