Abstract: Performance measurement is a critical factor in education in Kenya because it determines the future of an individual. Performance in schools is based only on one measure, (the mean score). The Balanced Scorecard is a performance administration tool that utilizes four perspectives to analyze performance. The study established the role of balanced scorecard on the performance of public secondary schools in Nandi County. The objective of the study was to examine the effect of customers’ perspective on performance of secondary schools. The study used Balanced Scorecard theory. The study used descriptive research design, stratified and simple random sampling technique. The target population comprised of 174 and the sample size was 68 respondents. Data was collected from primary sources using questionnaires. The data was analyzed using descriptive and inferential statistics with the aid of Statistical Package for Social Sciences (SPSS). The analyzed data was presented using frequency distribution tables and pie charts. The study established that customer perspective had significant effect on the performance. The study concluded that customers’ perspectives significantly influence the performance. The study recommended that the board of governors in the schools ought to come up with policies that will enhance their schools management of their customers.
Keywords: Balanced Scorecard, Customer Perspective, Nandi County, Organizational Performance, Public Secondary Schools.
Title: APPLICATION OF BALANCED SCORECARD ON ORGANIZATIONAL PERFORMANCE IN SELECTED PUBLIC SECONDARY SCHOOLS IN NANDI COUNTY- KENYA
Author: Hellen Chepkoech Mutai, Dr. Kipkorir Sitienei Chris Simon
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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