Abstract: Integrated Tertiary Software (ITS) systems are popular ERP systems used in some higher education institutions in the world. ITS has gained popularity in some part of the world through its massive adoption in higher education institutions. Despite the rapid adoption and implementation of ITS systems in HEIs, there is little known in literature about their effectiveness. Thus, it is important to investigate whether these systems deliver on their predetermined benefits or not. The purpose of this paper is to assess the effectiveness of ITS systems in higher education institutions through a system integrative approach. Using a mixed-method research, data for quantitative and qualitative were collected and analyzed using partial least square – structural equation modeling (PLS-SEM) and inductive thematic analysis. The findings of the study revealed that financial perspective, customer/stakeholder perspective, and system quality perspective have significant influence or positive relationship with the effectiveness of ITS systems evaluation in the Ghanaian higher education. The findings again, revealed that internal business process and learning and growth perspectives have no significant influence with the effectiveness of the ITS systems in the Ghanaian context. In Ghana, studies based on ERP systems evaluations are not available. The ITS system of the university has successfully been evaluated and has proven very effective with the research model.
Keywords: ERP Systems, ITS Systems, ERP Effectiveness, Balanced Scorecard, High Education Institutions.
Title: Assessing the Integrated Tertiary Software Systems Effectiveness in HEIs: A Case Study of a Ghanaian University
Author: Emmanuel Peters, George Kwamina Aggrey, Amevi Acakpovi
International Journal of Computer Science and Information Technology Research
ISSN 2348-1196 (print), ISSN 2348-120X (online)
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