Abstract: The study generally aimed to determine the operational business challenges of the money transfer agencies, how the money transfer agencies cope with the business challenges, and ascertain the management styles employed by the money transfer agencies in Naval, Biliran. Employing the descriptive survey method of research covering 22 supervisor and employees of money transfer agencies in Naval, Biliran. Failure to match the account number to account name got the highest weighted mean of 4.29, or was described as “Very Much Encountered”. The finding of solution through the help of the other employees/supervisor obtained the highest mean of 4.50 or was interpreted as “Extremely Agree”. While the consultative management style employed in dealing with the challenges obtained the weighted mean of 4.29 or was interpreted as “Extremely Agree”. The money transfer agencies should continuously upgrade and evaluate their management styles as a basis for their own development. The employees and supervisors should be sent to trainings relevant to their functions in order to gain much insights in strategies and styles in managing and resolving conflicts in their respective agencies. Seminars and symposia in enhancing the skills of the supervisors more specifically in the decision-making should be implemented. Supervising, public-relation, and conflict management skills should be conducted in the local station to minimize travel expenses.
Keywords: assessment; challenges; management styles; money transfer agencies; naval, biliran.
Title: ASSESSMENT OF CHALLENGES AND MANAGEMENT STYLES EMPLOYED BY THE MONEY TRANSFER AGENCIES IN NAVAL, BILIRAN
Author: Dr. Vicente Q. Solteo, Jr.
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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