Abstract: The challenges of the banking world in recent years have been quite heavy, both in terms of competition with the bank's financial services business and non-bank financial services. Thus, it is very important for banking companies to have competent and high-performing employees in carrying out tasks assigned by companies. This study aims to determine the effect of emotional intelligence and organizational commitment on employee performance with organizational citizenship behavior as a mediating variable. The study was conducted at PT. Bank XYZ in the Sarbagita area of Customer Services and Teller divisions with a sample of 243 people. The sampling technique in this study uses probability sampling and data analysis techniques are used Partial Least Square (PLS). The results showed that emotional intelligence had a significant positive effect on organizational citizenship behavior. Organizational commitment has a positive and significant effect on organizational citizenship behavior. Emotional intelligence has a positive but not significant effect on employee performance. Organizational commitment has no significant positive effect on employee performance. Organizational citizenship behavior has a positive and significant effect on employee performance. Organizational citizenship behavior has a role as a partial mediation between partial emotional intelligence variables on employee performance. Organizational citizenship behavior has a role as a partial mediation or partial mediation between organizational commitment variables on employee performance.
Keywords: Emotional Intelligence, Organizational Commitment, Organizational Citizenship Behavior (OCB), Employee Performance.
Title: Behavior Organizational Citizenship Moderating The Effect Of Emotional Intelligence And Organizational Commitments On Employee Performance
Author: Ninis Novitasari, Desak Ketut Sintaasih
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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