Abstract: The article addresses information technology performance benchmarking with specific emphasis on what could jeopardize the efficiency of the IT benchmarking process. Though the benchmarking process may entail all required components, other factors related to the culture will impact its efficiency. Hereby, we step out of the benchmarking process to benchmark it. In this article, we address the cultural and operational aspects required for successful IT benchmarking. An emphasis on culture framework components to drive the change required by benchmarking is discussed. Beside the cultural aspect, the three main areas to include in your IT benchmarking are service delivery, digital transformation, and operation cost. The impact of these areas and how they influence your IT benchmarking is explained. Considering all of these aspects should push forward your IT benchmarking.
Keywords: benchmarking process, IT benchmarking. digital transformation.
Title: Benchmark Your IT Benchmark
Author: Abdulmajeed AlAbdulhadi, Mufleh M Alkahtani
International Journal of Computer Science and Information Technology Research
ISSN 2348-1196 (print), ISSN 2348-120X (online)
Vol. 11, Issue 2, April 2023 - June 2023
Page No: 1-5
Research Publish Journals
Website: www.researchpublish.com
Published Date: 03-April-2023
