Abstract: This study aimed to determine the caring behavior of staff nurses and level of satisfaction of patients in Notre Dame Hospital and School of Midwifery, Cotabato City. A descriptive correlation and comparative study was conducted to describe the relationship between the caring behavior of staff nurses in terms of caritas processes and the level of satisfaction of patients as well as significant difference in the levels of caring behavior of staff nurses when grouped according to age and length of service or experience. A total of 25 nurses and 50 patients participated in the study.
The study utilized the purposive sampling technique. This also used researcher-made questionnaires. Frequency distribution, percentage and mean for the participants’ profile in terms of (a) age, and (b) length of service/ experience. The weighted mean, standard deviation and grand mean were utilized for the extent of caring behavior of staff nurses and level of satisfaction of patients. The significant difference of participants’ caring behavior when grouped according to age and length of service or experience were explored using t – test. The Pearson r was used to determine the relationship between the caring behavior of staff nurses and level of satisfaction of patients.
The patients were generally highly satisfied with the caring behavior of the staff nurses based on the Caritas Processes. However, the study revealed that there is no significant difference with the levels of caring behavior of staff nurses when grouped according to age and length of service or experience. Therefore, the caring behavior of the staff nurses did not affect patients’ satisfaction. Thus in hiring of nurses, there should be no hesitance in taking in new nurses but as the literature suggest, constant professional development is necessary.
Keywords: Caring behavior, Staff Nurses, Satisfaction, Patients.
Title: CARING BEHAVIOR OF STAFF NURSES AND LEVEL OF SATISFACTION OF PATIENTS
Author: SR. ELISEA L. DELACION, OP, RM, LPT, RN, MAN
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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