Abstract: In most business environments, any business function is supported by several IT systems. Availability is the key metrics that demonstrates the overall performance of IT services. However, IT systems may encounter multiple outages/interruptions due to planned changes. As IT Change management (ITCM) is the highest authority responsible for controlling the lifecycle of all changes through standardized procedures for computing, network and application changes; enforcing controls on scheduled changes are significant in order to protect IT infrastructure.
This article describes IT Change Management controls on IT systems changes, which aims to manage and implement changes on IT infrastructure in a way that minimizes risk and reduces corporate-wide impact.
Keywords: Information Technology, IT Change Management, Controls, IT Systems, Critical Systems, Change Requests.
Title: Change Management Controls on Information Technology (IT) Systems
Author: Lamia T. AlSulaiman, Khalid A. Al-Khathlan, Jumana F. Alturairi
International Journal of Computer Science and Information Technology Research
ISSN 2348-1196 (print), ISSN 2348-120X (online)
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