Abstract: This study used the descriptive method of research which investigated the relationship between client satisfaction on the services provided to them by the staff nurses and job performance of the staff nurses in selected public hospitals in Region III. The respondents were the 243 patients and 484 staff nurses. The findings of this study revealed that in terms of job performance, the nurses exhibited high performance in terms of asssessment, plan of care, implementation, empowerment and communication and initiating structure. The clients indicated satisfaction on the services provided by the staff nurses in terms of technical quality, interpersonal aspects, communication as well as general satisfaction.
Keywords: Job Performance, Client Satisfaction, Selected Public Hospitals, Staff Nurses.
Title: Client Satisfaction and Job Performance of Nurses in Public Hospitals in Region III, Philippines
Author: Rene E. Pudadera, Anniebeth N. Farin
International Journal of Healthcare Sciences
ISSN 2348-5728 (Online)
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