Abstract: Managing of conflict among the employees within the telecommunication industry in Kenya is has been a challenge as a result of conflict which arises because of diverse composition of workforce which becomes difficulty for the human resource managers to effectively resolve. This study aimed at evaluating the influence of compromise strategy on the performance of telecommunication industry in Kenya. The study utilized a descriptive research design. A cluster sampling method was used to sample a population of 120 respondents comprising of human resource managers and support staff. Data was collected using questionnaires and analysed using descriptive statistics and regression analysis. The study found that compromise strategy and organizational performance had a significant relationship. The study concludes that compromise strategy enables that organization to effectively manage and resolve disputes arising from the employees very fast and stopping the possibility of escalating differences thus promoting a positive tolerant workplace culture. The study recommends that compromise strategy should be utilized mostly in a situation whereby both parties are ready to reach a mutual agreement.
Keywords: Compromise Strategy, Organizational Performance.
Title: COMPROMISE STRATEGY AND PERFORMANCE OF TELECOMMUNICATION INDUSTRY IN KENYA
Author: Beatrice Kagwiria, Mr. Eliud Obere
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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