Abstract: This study investigated the conflict resolution of managers in “AAA” resort-hotels on resort-hotel operations. The 10 Managers and 200 employees from selected resort-hotels in the province of Bulacan were asked to answer a 20-items questionnaire on types of conflict which the resort-hotel had experienced for the last five years and 20-items questionnaire on how the resort-hotel managers resolved the conflicts. The result revealed that for the last five years, the highest incidence of intrapersonal conflict is high degree of job-related tension, on interpersonal conflict is conflict with customers, on intergroup conflict is relationship conflict and reward system conflict for intragroup conflict.
Title: CONFLICT RESOLUTION OF “AAA” RESORT-HOTELS IN RESORT-HOTEL OPERATION: AN ASSESSMENT
Author: Lena N. Cañet
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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