Abstract: Information Communication and Technology is crucial to Kenya’s economy since it fosters growth and gives the country’s economy a boost. The study focused on the effect of critical success factors and performance of fibre optic infrastructure projects in Information and Communication Technology Authority, Kenya. Project managers, the finance team, the stakeholders, and the management team on the various projects being carried out under Information Communication and Technology Authority, Kenya, are the study’s target population. The study found that project financing, top management support, stakeholder’s engagement and project monitoring had a significant positive influence on the project performance of fibre optic infrastructure projects in Information and Communication Technology Authority, Kenya. The study concluded that financing projects through the project finance route offers various benefits such as the opportunity for risk sharing, extending the debt capacity, the release of free cash flows, and maintaining a competitive advantage in a competitive market. The top management support relates to effective decision-making to manage risk and to authorize business process change. The stakeholder engagement is an ongoing process because the stakeholder landscape is forever shifting. The study recommended that the project managers should focus on a few critical financial metrics that are essential to specific business cases. The top management of the organization should communicate vision to the team members on the project being implemented so as to set clear expectations about the spirit of the project. Any effective stakeholder management approach requires you to first identify, assess and map stakeholders according to interest and influence so as to identify who key stakeholders are and how they are similar or different in terms of needs and opinions.
Keywords: Information Communication, fibre optic infrastructure projects, Technology Authority.
Title: CRITICAL SUCCESS FACTORS AND PERFORMANCE OF FIBRE OPTIC INFRASTUCTURE PROJECTS BY INFORMATION AND COMMUNICATION TECHNOLOGY AUTHORITY, KENYA
Author: Allan Kabiru Ngugi, Morrisson Mutuku
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
Vol. 11, Issue 1, April 2023 - September 2023
Page No: 371-380
Research Publish Journals
Website: www.researchpublish.com
Published Date: 17-August-2023
