Abstract: In the world public administration service, there should be a proper co-ordination among the state officers, clients & the state resources to provide and obtain services at a satisfactory level. The expected efficiency and effectiveness collapsed and people had to face various problems since there was no proper co-ordination among the three sections. At this backdrop world administration service introduced many kind of New Public Management aspects like 5S methods, Citizen Charter, E-Government projects to solve this problems & to provide efficiency service. E- Governance means the use of electronic communications devices, computers and internet to provide public services. Generally e-governance concept includes four major models. Those are, government to citizen, government to employees, government to government and government to business. According to the scholars e-government is a subset of the E-governance concept. Presently, government to employee model label as e-governance & government to citizen, business & government to government label as e-government. This research mainly consider about the e-government concept. The main objective of this paper is to find the customer awareness of the E-Government Services. This study is based on both primary and secondary data. Questionnaires were contributed and interviews were conducted to obtain primary data. Also the UNDP reports, relevant books, articles have been referred to get secondary data. Through the stratified random sampling method, 100 of customers who visited to Ja-ela municipal government in Sri Lanka were selected for the study. The collected primary data were analyzed from the SPSS software and analyzed data presented from bar charts and pie charts. This study reveals that most of the customers didn’t have positive opinion of e-government services providing from Ja-ela urban council. As the recommendation this study propose that ja-ela urban council must adopt more e-government projects and have to be conduct more programmes for the citizens to improve the knowledge of E-government service.
Keywords: Administration, Customer, E-government, Organization, Satisfaction.
Title: Customer opinion of the E-government services providing from the government Organization: Reference to Ja-Ela Urban Council (Sri Lanka)
Author: U.L.H.D. Perera
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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