Abstract: Patient satisfaction is a measure of the extent to which a patient is content with the healthcare they received from their healthcare provider. Patient satisfaction is one of the most important factors to determine the success of a healthcare facility. The findings of the study are gleaned by using regression to explore patient satisfaction with the healthcare services, and whether or not the physician’s behavior moderates the link of patient satisfaction and healthcare services. The main results of the regression analysis validate that healthcare services have a significant and positive effect on patient satisfaction. Specifically, the study suggests that the physician’s behavior significantly moderates the effect of healthcare services on the satisfaction of patients. The overall opinions about the satisfaction level of patients for the availability of health services in the hospitals were good.
Keywords: patient satisfaction; healthcare services; physician’s behavior; Takeo Province, Cambodia.
Title: Customer Satisfaction and Perception of Healthcare Service: A case study in Takeo Referral Hospital
Author: Mr. Seng Raksmey, Mr. Xu Huaifu
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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