Abstract: The level of customer satisfaction with online food delivery is a useful measure of a business success. The study’s aim is to determine the customer’s level of satisfaction on food delivery services of Greenwich Pizza Restaurant during the Covid 19 pandemic. One hundred participants were from selected cities in Cavite namely: Bacoor City, City of Imus and Dasmariñas City. An online survey questionnaire through the use of Google form was based on the SERVQUAL Model utilizing 4-point likert scale. All the data that has been analyzed showed that the respondents are very satisfied with the food delivery services of Greenwich Pizza restaurant in selected cities of Cavite during the Covid-19 pandemic. Customer’s level of satisfaction does not depend on their demographic profile rather on the method of ordering and delivery of the rider. To further improve the service of Greenwich restaurants on their delivery, reliability, assurance, tangibles, empathy and responsiveness towards their customers should be enhanced. The findings may be used for Greenwich managers to gain an insight into how to fulfill the needs of the customers. The respondents will benefit from being efficiently served by the employees.
Keywords: COVID 19, Customer Satisfaction, Online Food Delivery Services, Pizza Restaurant, RATER, SERVQUAL Model.
Title: Customer Satisfaction on Food Delivery Services During Covid 19 Pandemic: A Case Study on Greenwich Pizza Restaurants in Selected Cities in Cavite
Author: Laida Marie M. Verdin, Angelei Erine C. Vida, Cale Jared P. Sta. Maria, Fulepro Alberto G. Madrilejos
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
Research Publish Journal
