Abstract: This study aims to identify and understand factors that affect to acceptance e-government in Saudi Arabia. This study integrates technology acceptance model (TAM) with trust and social influence factors. The primary data were collected from 384 valid questionnaires, which were distributed, to random Saudi Arabia users. The analyses of the gathered data employed the SPSS. The validity of the final overall model was evaluated using the statistics and acceptable fit of the measurement model to the data has been demonstrated. Based on the outcomes, the factors with the highest direct effect on Intention to use e-government appeared to be Attitude toward using e-government, while the factor with the highest indirect effect on Intention to use e-government appeared to be Compatibility. The main findings of the study are: trust factor has a positive and significant impact on perceived ease of use and perceived usefulness. Ease of use and Trust, Social influence perceived usefulness has the stronger impact on user’s attitude, which in turn influences customers' intention to use e-government services.
Keywords: e-government, Perceived ease of use, Perceived usefulness, Trust, Social Influence.
Title: DETERMINANTS OF E-GOVERNMENT ACCEPTANCE: AN EMPIRICAL INVESTIGATION IN SAUDI ARABIA
Author: Abdulhavidh.Gh Alzhrany, Mohammad Mahmoud Alzubi
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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