Abstract: This research aimed at establishing the basic determinants of employee commitment on organizational performance in Rwanda and was carried out in Rwanda Revenue Authority at the headquarters in Kimihurura as the case study, the objectives are; to analyze the effect of staff promotions on organizational performance, to assess the role of capacity development on performance of organizations, to analyze the contribution of remunerations on organizational performance and to examine the effect of good working environment on organizational performance. Data was collected using questions and interviews for primary data while for secondary data documentary review was used. The collected data was analyzed using percentages and frequencies in excel program and interpretation was based on percentages and frequencies. The researcher found out that employee commitment in Rwanda Revenue Authority has been so instrumental in making employees get more attached to the organization and hence able to run and maintain its attained goals. The researcher concluded that employee commitment leads to increased sustainability (46%), attainment of organizational goals and making employees more attached to the organization and that the environmental factors affecting organizational performance. The determinants of employee commitment and organisational performance was at the rate of 0.895 meaning that determinants of employee commitment influence organisational performance at the level of 89.5%. This proves a strong correlation between the two variables. Further more, if a null hypothesis is formulated as there is no relationship between determinants of employee commitment and organisational perfomance. The researcher recommended that working environment should remain favorable in Rwanda Revenue Authority if performance is to persist in RRA.
Keywords: Employee, Affective commitment, Normative commitment Continuance, Organization, Organizational performance.
Title: DETERMINANTS OF EMPLOYEE COMMITMENT ON ORGANIZATIONAL PERFORMANCE: A CASE STUDY OF RWANDA REVENUE AUTHORITY (RRA)
Author: NAMAGANDA FLORENCE, Dr. KULE JULIUS WARREN, Dr. MUGAMBI FRED
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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