Abstract: Enterprise Resource Planning System has greatly brought about a lot of achievements in the performance of most organizations that have integrated the system in their structures. Several factors have played key roles in these achievements. The study explored in depth the determinants of performance of ERP system in the procurement sector and especially which has facilitated greater achievements and success for Sidai Africa (Kenya) Limited. The specific objectives which guided the study were: to determine the influence of organizational factors as a determinant of performance of ERP systems’, to establish the influence of financial capabilities as a determinant of performance of ERP systems’, to establish the influence of personnel training as a determinant of performance of ERP systems’, and lastly to determine the influence of technological factors as a determinant of performance of ERP systems in Sidai Africa (Kenya) Limited. The study adopted descriptive research design and drew its target population from all the 84 employees of the Sidai. Data was collected using well-structured questionnaires from both top and middle level employees of Sidai Africa (Kenya) Limited. Pilot test was conducted using questionnaires administered to 8 members of staff. This constituted 10% of the respondents of the sample size; purposive sampling was used to select top management and departmental heads while random sampling was used to select other employees. Data collected was analyzed by the use of descriptive statistics and inferential analysis using statistical package for social science (SPSS). Findings from the study established that top management support, financial capability, integration of technology and personnel as the main key components of ERP performance. These were found to have contributed to enhanced performance of the ERP system through improved efficiency, creation of better understanding and flexibility in the procurement processes and also aiding at reduction of errors along that might occur along the supply chain cycle and boost user support confidence on the use of ERP systems.
Keywords: Organizational Factor, Financial Capability, Personnel Training, Technology, Performance and Enterprise Resource Planning.
Title: DETERMINANTS OF PERFORMANCE OF ENTERPRISE RESOURCE PLANNING SYSTEMS: A CASE STUDY OF SIDAI AFRICA (KENYA) LIMITED
Author: Duncan Ndung’u Kimani, Dr. Jane Omwenga
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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