Abstract: This research determined the level of acceptability on health and safety protocols in the customer experience of quick service restaurants in Jollibee Dasmariñas, Cavite branch. This study used a survey questionnaire as the main gathering tool. One hundred fifty-four (154) Jollibee consumers took part in it. Most of the participants strongly agree and believe that following health and safety protocols, by wearing a face mask, face shield, social distancing, by checking body temperature of the customer, plastic barrier in every table, plexiglass barrier in the front of the counter area, disinfecting every touch points of the customers, limited accommodation and limited employees, cashless and less contact payment can help to prevent viruses from spreading, but the participants strongly disagree that inside the fast food chain there is less probability of being infected by viruses. Most of the participants strongly believe that complying with health and safety protocols inside the store enhances their safety against the virus. Also, this study implies that most of the customers’ experience was not affected by the implemented health and safety protocols.
Keywords: health and safety protocols, customer experience, quick service restaurants.
Title: Discovering the Level of Acceptability on Health and Safety Protocols in the customer experience of Quick Service Restaurants in Dasmariñas, Cavite Branch
Author: Jack Reymund A. Oreas, Ms. Mae Casiles
International Journal of Thesis Projects and Dissertations (IJTPD)
Vol. 10, Issue 4, October 2022 - December 2022
Page No: 19-32
Research Publish Journals
Website: www.researchpublish.com
Published Date: 11-October-2022
