Abstract: The country’s current economic and social situations have had a negative impact on the delivery of health care services. Employee empowerment is one of the key values, which strives to have the right people with the necessary talents and attitude, as well as financial sustainability. The Kenyatta National Hospital, however, continues to suffer from inefficiency, low service quality, and consumer dissatisfaction. Therefore, this study sought to investigate the influence on consultative management on performance of Kenyatta National Hospital in Nairobi City County, Kenya. This study employed a descriptive research design. Kenyatta National Hospital will serve as the unit of analysis, while 911 Kenyatta National Hospital personnel from ten departments served as the unit of observation. A stratified sample approach was used to divide respondents into departments to ensure that all instances are represented. A simple random selection process was used to choose the respondents. A total of 278 persons, or 30.5 percent of the total population, was sampled. To collect primary data, a questionnaire was employed. There was 28 Kenyatta National Hospital respondents in a pilot study who were not included in the final study. The researcher conducted a content validity test to check that the surveys are written in simple English and that the questions are understandable. The Cronbach alpha test was used to determine reliability. To evaluate quantitative data, descriptive statistics such as mean and standard deviation were used. The data that was examined was presented using tables and figures. Inferential statistics were also done using correlation analysis and multiple regression analysis because there were various explanatory variables in this study. The study found that consultative management had a positive and significant influence on Kenyatta National Hospital’s performance in Nairobi City County, Kenya. The study concluded that the hospital had a very effective of implementation of consultative management strategy which improved their performance through openness/respect, sharing of information and suggestion plans. The study recommended that the hospital should be aware of its business environment. This entails conducting a critical analysis of both the internal and external business environments.
Keywords: Consultative management, Organizational performance.
Title: EFFECT OF CONSULTATIVE MANAGEMENT ON THE PERFORMANCE OF KENYATTA NATIONAL HOSPITAL IN NAIROBI CITY COUNTY, KENYA
Author: Githinji Susan Nyawira, Dr. Lawrence Wainaina
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
Vol. 10, Issue 2, October 2022 - March 2023
Page No: 61-67
Research Publish Journals
Website: www.researchpublish.com
Published Date: 05-October-2022
