Abstract: Effectively capacity management is an essential concept in business operations. It involves planning, analyzing, and optimizing capacity to satisfy demand promptly and at a reasonable cost. It leads to improved service quality in the operations within an organization and advances relationships between an organization and its stakeholders. The general objective of this study was to establish the effects of strategic capacity planning techniques on the organizational performance in Kenya Government Parastatal, using a case of Kenya Medical Supplies Agency (KEMSA). The specific objectives of this study were: to establish the effects of organizational structure guiding the strategic capacity planning on the performance of KEMSA in Mombasa County, to find out the influence of top management commitment to the strategic capacity planning on the performance of KEMSA, to determine the impact of the involvement of valuable knowledge in the strategic capacity planning exercise on the performance of KEMSA, Mombasa County branch and to evaluate the role of availability of funds for strategic capacity planning on the performance of KEMSA, Mombasa County branch. The study was guided by three theories, which include the institutional theory, the resource dependency theory, and the structure follows strategy theory. This study will adopt a descriptive research design. The target population consisted of various stakeholders of KEMSA Mombasa County branch. The study targeted a population of 300 respondents randomly chosen through a simple random sampling method. It will use a sample made up of 30% of the total population generating a sample size of 90 respondents. The study used open-ended and structured questionnaires to collect primary data. Drop and pick method was adopted as the procedure for data collection. Research assistants were recruited and trained on data collection techniques before they were deployed to assist in the data collection. A pilot study was conducted to establish any validity and clarity errors that may arise from the design of the questionnaires. The study used regression analysis to examine the relationship between dependent and independent variables. The researcher adhered to the principle of voluntary consent, thereby allowing the respondents to agree to participate in the research willingly. The study revealed that all respondents had education levels ranging from secondary to above secondary and therefore were able to read and respond to the questions asked appropriately. The study revealed that practices like aggregate capacity planning, capacity scheduling, valuable knowledge capacity planning, and strategic capacity planning practices had a positive effect on performance at the KEMSA Mombasa County branch.
Keywords: aggregate strategic planning, capacity scheduling, valuable knowledge, and strategic capacity planning.
Title: EFFECT OF STRATEGIC CAPACITY PLANNING TECHNIQUES ON THE ORGANIZATIONAL PERFORMANCE IN KENYA GOVERNMENT PARASTATAL
Author: Mariam Khamis, Samson Nyang’au Paul, Ph.D.
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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