Abstract: Public sector restructuring is a systematic intervention aimed at improving the structure operations, systems and procedures of public services to enable its transformation. The Kenyan government is in the process of restructuring the Provincial Administration as required by the new Constitution. Restructuring refers to changes in work organization and implies a deliberate and planned change which includes reorganizing the legal, ownership, operational or other structures of an institution for the purpose of making it better organized for its present needs. So far, it has been renamed National Administration and all officers serving in the former system absorbed into the new cadre. The expectation is that the restructured system of Administration would align the system to the new constitutional dispensation and improve the service delivery to the public. However, limited information is available on the impact of this restructuring on service delivery and public service performance. The purpose of this study was to examine the effect of strategic restructuring on public service performance of the Ministry of Interior and Co-Ordination of National Government in Murang’a County, Kenya. The specific objectives of the study were: to establish the effect of administrative restructuring, workforce restructuring, operational process restructuring and institution culture adjustment on performance of the Ministry of Interior and Co-Ordination of National Government in Murang’a County, Kenya. The study was hinged on institutional theory, stakeholder’s theory and resource-based theory. The study used a descriptive research design to enable the researcher to depict and describe situations as accurately as possible the way they exist in the target population. The study target population comprised National Government Administrative Officers; County Commissioner, Deputy County Commissioner, Chiefs and Assistant Chiefs in Murang’a County. From each stratum the study used simple random sampling to select 191 respondents. A sample size of was arrived at by calculating the target population of 381 with a 95% confidence level and an error of 0.05 using the formula taken from Kothari formula. The study adopted a stratified random sampling technique using structured questionnaire consisting of closed ended questions. Data was collected through administration of questionnaires. Secondary data was collected from documented records of government and through internet searches. Data preparation was done on completed questionnaires by editing and then coding. The data was entered into the latest version of SPSS (Version 25.0) ready for analysis. Means and standard deviations were used to explore the existing relationships between variables. Regression to assess the relationship between the components of strategic restructuring as independent variables on performance was done. Findings were presented in figures and or tables. The study found that restructuring process affects performance of the Ministry of Interior and Co-Ordination of National Government where structured collaboration has improved the quality of services offered and restructuring has not facilitated allocation of resources to ensure efficiency of operations. The study concludes that Institution culture adjustment had the greatest effect on Performance of Interior and Co-Ordination of National Government Ministry in followed by Operational process restructuring, then Administrative restructuring while Workforce restructuring had the least effect on the Performance of Interior and Co-Ordination of National Government Ministry. The study recommends that there is need to have effective system upgrade in the Ministry of Interior and Co-Ordination of National Government to enhance organizational performance.
Keywords: administrative restructuring, workforce restructuring, operational process restructuring, institution culture adjustment.
Title: EFFECT OF STRATEGIC RESTRUCTURING ON PUBLIC SERVICE PERFORMANCE: A CASE STUDY OF MINISTRY OF INTERIOR MURANG’A COUNTY
Author: Anne Wanjiru Mwaura, Dr. James Gitari
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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