Abstract: The objective of the study was to determine the effect of supply chain integration on operational performance at county government of Marsabit. The specific objectives were: to determine the influence of information sharing, customer service, customer orientation and sharing strategic information on the operational performance of Marsabit County. The researcher adopted stratified sampling and simple random sampling techniques in selecting the respondents. The data collection instrument was a self-administered semi-structured questionnaires that was administered through a “drop and pick later” method to the procurement and supply chain managers. The collected data was analyzed using descriptive statistics and for determining the relationship between supply integration and operational performance, a regression analysis was generated. The findings showed that county had put into place systems that link its operations to the constituents and that the adoption of information technology had led to improved participation by the county constituents on development matters. The study revealed that trust and goodwill defines the existence of good customer orientation in the integration process. Further, the study revealed that sharing operational information such as inventory levels, costs and schedules, production and transportation capacities, lead times, and shipments, within the organization has led to improved customer service. In respect to the operational performance, the study found that both information technology and customer service resulted in positive effect on the operational performance while the customer orientation and information sharing had negative relationship with the county operational performance.
Keywords: supply chain integration, sharing strategic information, customer service, customer orientation.
Title: EFFECT OF SUPPLY CHAIN INTEGRATION ON OPERATIONAL PERFORMANCE AT COUNTY GOVERNMENT OF MARSABIT, KENYA
Author: ABUDO DIRAMU GOLLO, DR. SAMSON NYANG’AU PAUL
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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