Abstract: The need to understand supply chain management practices and how they affect performance of organizations is instrumental in today’s dynamic business environment which is marred by stiff competition due globalization. This forms the basis on which this study is anchored to create an understanding on how organizations and companies can integrate such practices in order to bolster their performance. The general objective of this therefore was to assess the effect of supply chain management practices on performance of water service providers in Kenya. The study laid key emphasis on Murang’a water and Sanitation Company limited as an organization of reference for its research. To achieve the objective of this research, the study was supported by the following specific objectives; To assess the effects of supplier selection criteria on performance of Murang’a Water and Sanitation company; To assess the effects of supplier collaboration on performance of Murang’a Water and Sanitation company; To assess the effects of procurement policies on performance of Murang’a Water and sanitation company; and To assess the impact of customer relationship management on performance of Murang’a Water and sanitation company. The study used resource based theory, network theory, stakeholder and institutional theories in order to establish the relationship between the variables. The study adopted a descriptive survey research design. The target population involved all the departmental managers, the middle-level managers, engineers, supervisors and other low level employees deemed to have the required information for the study from the company. The study used census survey approach to determine the sample for the study which constituted all the 81 employees. A Likert type of questionnaire was used to collect the data and which will be administered using a drop and pick method upon receiving consent from the company management. The data gathered from the respondents was analyzed using both descriptive and inferential statistics through the use of SPSS version 23 software. Regression analysis was also carried out to establish the relationship between the variables of the study and data was presented in tables, graphs and charts. The study found a positive and significant relationship between supplier selection, supplier collaboration and performance of water service providers in Kenya. However, there was a negative and significant relationship between procurement policies and customer relations and performance of water service providers in Kenya. The study therefore recommends that supplier selection, supplier collaboration and customer relationship management are key supply chain management practices that organizations both in the public and the private sector should lay emphasis on in order to enhance their service delivery and overall performance. The study further suggests that more studies can be done to unlock the contributions of supply chain sustainability, vendor diversification and supply chain team alignment on performance
Keywords: supplier selection, supplier collaboration, procurement policies, customer relations and performance.
Title: Effect of Supply Chain Management Practices on Performance of Water Service Providers in Kenya .A Case of Murang’a Water and Sanitation Company Limited
Author: Kabathi Michael Rurung’a, Dr. Jane Queen Omwenga
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
Vol. 10, Issue 4, October 2022 - December 2022
Page No: 243-270
Research Publish Journals
Website: www.researchpublish.com
Published Date: 18-October-2022
