Abstract: The purpose of the study was to determine the satisfaction and performance of employees in five retail supermarkets in Windhoek. The major problem facing its management was that some employees did not work together as a team. This study took on a quantitative research approach undertaken by means of descriptive statistics. A target population of 600 respondents was chosen from the 5 Retail Supermarkets, which employed 120 employees per supermarket. A random sampling of 112 employees were taken, 22 employees from each of the four supermarkets and 24 from one supermarket. A modified existing research instrument called Job Satisfaction Survey (JSS) was used to analyse the data. From the data analysis, the study concluded that the satisfaction and employee performance were low because employees were not motivated and recognised for their efforts in the achievement of the company they worked for. The finding from the study will influence and inform policy makers and managers in matters pertaining to the improvement of team satisfaction and performance in order to create effective teamwork in the shops. . Furthermore, the study identifies strategies for making improvements in existing team satisfaction and performance of employees, as well as various mechanisms to overcome the effects of poor teamwork.
Keywords: employee satisfaction, performance, teamwork, motivation.
Title: EMPLOYEE SATISFACTION AND PERFORMANCE: A CASE STUDY OF RETAIL SUPERMARKETS, WINDHOEK, NAMIBIA
Author: Albert J. Isaacs, Diana T. P. Ekandjo, Tangeni CTK IIyambo
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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