Abstract: The research sought to find out the relationship between turnover and organisational performance. The study was qualitative. In-depth face to face interviews were carried out. The sample included employees, former employees, the community i.e. parents of the students and the students. For the employees, parents and students convenience sampling was used. The researcher managed to access the parents, students and teachers during sports breaks on a sports day. In order to access the former employees snowballing sampling was used. This is a non probability technique where existing participants help to recruit the other participants from their network ( Rossman and Rallis 2003) .The advantage of this sampling technique is that after interviewing the initial subject the researcher is able to identify people with similar traits, interests, experiences and knowledge. The interviews were recorded by an audio tape recorder, later transcribed, presented and analysed. For data presentation and analysis the data was presented in themes and analysed using thematic content analysis. The sample was saturated at a total of 57, 15 former employees, 12 current staff members, 21 students and 9 parents. If staff turnover is ignored the organisation may suffer from bad image through grievances from dissatisfied customers and demotivated employees. This will cause the organisation not to achieve its objectives. Employees must be given salaries that are market related in the case that the employer is facing challenges he must clearly communicate to the employees and other relevant stakeholders. The study recommends that the college must reduce staff turnover. It must come up with retention strategies that must be communicated to every employee and adhered to. The organisation must also offer working conditions that motivate the staff. If the employees have low morale their attitude towards work will result in poor performance. The employer must always involve the employees in decision making especially on matters that affect the employee. They should also come up with a performance based pay.
Keywords: Employee turnover, organisational performance, private college, service delivery.
Title: Employee Turnover and Organisational Performance: A Case study of a Private College
Author: Sekai Noreen Gore, Kudakwashe Sithole, Kudzanayi Gondo
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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