Abstract: The paper aims to investigate the factors influencing the state of improved performance in the education sector of decentralised service: The case study of Regional Councils in Namibia. The main objective of this paper was to investigate the factors that influences the state of performance in the educational sector of decentralised services in the Regional Councils. The paper used a descriptive case study approach to analyse the decentralisation policy on performance in the education sector; hence qualitative research design was adopted. The researcher used face to face interviews, observation and desk documents analysis to collect data. The target research population for this study consisted of about 4,000 permanent staff members of Regional Councils (including the Directorate of Education). A purposeful sample of 30 respondents were selected from all Regional Councils, including the Directorate of Education. The findings revealed that there is a little understanding of decentralization policy among participants. The findings from the paper revealed that planning of activities in the regions is done completely separately by two different offices such as Directorate of Education and Regional Council. The result of the findings further revealed the dual reporting lines and communication among staff members are both found to be problematic areas during the delegation phase. The findings revealed that education services delivered through different means of communications. Various issues were revealed which considered as the main contributing factors and major challenges that impacting the effectiveness of service delivery in the regions. The study is significant because it serves as a guiding tool to future researches who would wish to conduct research on decentralisation and service delivery. It is expected to inform educators of the factors, benefits and challenges that affect decentralised education and exploring ways of addressing them to enhance efficiency in education service delivery.
Keywords: Decentralization, Education, Regional Councils, Apartheid, Bantu education.
Title: Evaluating performance in the Educational Sector of Decentralised services: A case study of Regional Councils in Namibia
Author: Albert J. Isaacs, Sitali Brian Lwendo, CollinsKazondovi
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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