Abstract: Change is inevitable. Every organization must adapt to the changes happening around them in order to survive as a business. The education industry is also changing. Universities are becoming more dependent on web technologies to deliver their services. The same web technologies are also utilized to run the administrative operations within a university. These technologies are constantly evolving and thus universities will have to replace or upgrade their existing systems from over time. This transition from the current state to the future state must be structured according to a change management methodology. We will evaluate the 4Ds (4Ds stand for Diagnose, Design, Develop and Deliver) change management model in order to determine its viability for use at Institutes of Higher Learning (IHLs) that plan to roll-out new IT projects/systems. We selected the International Islamic University Malaysia (IIUM) as our subject for this case study. This study focuses on evaluating the 4Ds model by means of questionnaires based on the key focus areas of the model. A total of twenty questionnaires were received from senior-level executives of various key centres, divisions and offices at IIUM. The results were analyzed and discussed and thus the study concluded the suitability of the 4Ds model for use at IHLs for rolling out new IT projects.
Keywords: 4Ds Change Model, Higher Learning Institutes, Malaysia IT Projects, Change Management.
Title: Evaluating the 4Ds Change Management Model for its Potential Implementation in Managing the Change for IT Projects: A Case Study of Higher Learning Institutes in Malaysia
Author: Mehran Qadri, Mohammad Khalid Hussain, Abdul Rahman Bin Ahmad Dahlan
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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