Abstract: The purpose of this study was to evaluate the environmental risk factors affecting project performance at Kenya Revenue Authority, Nairobi Customs Region (NCR). The study was guided by the following specific objectives: To establish the effect of Information technology risk factor on the performance of projects at Kenya Revenue Authority (NCR), to evaluate the effect of customer demand risk factor on the performance of projects at Kenya Revenue Authority (NCR) and to establish the effect of human resource risk factor on the performance of projects at Kenya Revenue Authority (NCR). The research design to be used for this study was descriptive survey design. This involved explanation of causes and effects of the independent and dependent variables associated with the problem. The population of this study was all employees of Kenya Revenue Authority (NCR) and who had been with the company for a minimum period of one year. This was to ensure that they understand the company and have gone through a one year cycle of performance contract. There are about 425 employees. The sample size for this study was 213 employees who were selected through stratified random sampling. The strata was that of management, supervisory and general employees. Within each stratum, simple random sampling was used to identify individual employee respondents. Data was collected by use of questionnaires. The questionnaire consisted of structured closed ended statements. Data was analyzed mainly by use of descriptive and inferential statistics. Descriptive statistics included mode, mean, median, standard deviation. Inferential statistical techniques like correlation and regression coefficients used to draw a causal relationship between the various strategic responses and performance. Data was presented by use of graphs, pie charts and tables. The study findings indicates that environmental risk factors (information technology, customer demands & human resource) had significant and positive relationship on the project performance. The study recommends that top managers, policy makers and other key players in the organization should formulate best technology policies and systems that will ensure the organization has achieved its targets and objectives in regards to information technology. The study recommends the managerial level to strengthen the systems and structures of ensuring that they get the best qualified employees who are capable of being trained and changing the entire organization in regards to performance. The study also recommends that the managerial level need to initiate robust structures and strategies that will initiate and turnaround the customer demand risk factor into valuable environmental factor thus enabling the organization to achieve its objectives and goals.
Keywords: Information Technology, Customer Demand, Human Resource and Project Performance.
Title: EVALUATION OF ENVIRONMENTAL RISK FACTORS AFFECTING PERFORMANCE OF PROJECTS IN KENYA: A CASE OF KENYA REVENUE AUTHORITY, NAIROBI CUSTOMS REGION
Author: Hamida Omar Juma, Dr. Peter Situma Sasaka
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
Research Publish Journals
