Abstract: The advancement of technologies like internet and other web facilities have improved the interaction of citizens with the government. The Government of India has taken the initiative of reaching out people and provides all services to the citizens at his / her own locality and ensures the Governance through ICT (Information Communication Technology) and hence it is called as electronics governance or e-Governance. To provide various services the Common Service Centres (CSCs) or in Odisha it is popularly known as “Jana Sava Kendra” is opened in a PPP (Public Private Partnership) mode. Now CSCs are playing a vital role for rural development through providing various services in the rural areas which were not available before implementing e-Governance. Because of e-Governance the rural population easily accesses several services in CSCs nearest to their locality. The services i.e. G2C (Government to Consumer), B2C (Business to Consumer) and B2B (Business to Business) are successfully provided by Common Service Centres in India which are run by Village Level Entrepreneurs (VLEs). Along with many services there are various public utility services are also provided by the CSCs and making the CSCs, an effective e-Governance tool. So to closely understand, that how the public utility services rendered by CSCs is beneficial to the general public, the current exploratory study is initiated in the Rayagada district of Odisha. This study will help me to have one in-depth study (Rayagada District) on the above subject to know how CSCs are playing the role of rendering various Government and business services to common people in their locality and making the e-Governance initiatives successful.
Keywords: CSCs, E-governance, NeGP, Public Utility Services, VLEs, SCAs, SDC, G2C, B2C, B2B.
Title: Exploratory Study on Public Utility Services to Citizens, Through Common Service Centers, Is an Effective E-Governance Tool, With Special Reference to Rayagada District of Odisha
Author: Amiya Kumar Sahoo, Dr. Dasarathi Sahu, Dr. Anita Patra
International Journal of Interdisciplinary Research and Innovations
ISSN 2348-1218 (print), ISSN 2348-1226 (online)
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