Abstract: This study assessed the factors affecting performance of e-procurement system in the energy sector. The specific objectives were; establish the influence of user training and uptake on performance of e-procurement at KenGen, examine the influence of top management on performance of e-procurement at KenGen, determine the influence of stakeholder interest on performance of e-procurement at KenGen; establish the buyer/supplier integration on performance of e-procurement. The study used descriptive case study design and it adopted both qualitative and quantitative approaches. Data was analysed using Statistical Package for Social Sciences (SPSS) version 22. The findings of the study revealed that user training and uptake, top management, buyer-supplier integration and stakeholder interest had 69.8% significance in performance of e-procurement system at KenGen. However, user training and uptake was noted to have the least significance on performance of e-procurement at KenGen while stakeholder interest had the strongest significance. The study recommended that the management should formulate favorable policies, provide enough funds and equipment to improve e-procurement, involve all the stakeholders before, during and after implementation of e-procurement system. Further, the organization should be open and give complete information when dealing with suppliers and involve its employees and suppliers and train them regularly.
Keywords: Performance of E-procurement system, user training and uptake, top management support, buyer-supplier integration and stakeholder interest.
Title: Factors Affecting Performance of E-Procurement System in the Energy Sector in Kenya; A Case Study of Kengen
Author: Karani Anthony Muriithi, Dr. Esther Waiganjo, Caren Chepngetich
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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