Abstract: Working in a Business Process Outsourcing (BPO) Industry is not stark easy considering the type of schedule employees have to endure, the straight long hours and work-life that can be scheduled during unholy nights. This study aims to find out the factors affecting tenured BPO employees that made them stay longer in the said industry considering the nature of work and the type of schedule. The current descriptive study made use of researcher-made questionnaires to gather primary data. The study finds out that most tenured employees value their work and tend to stay long in the company because they do not want to shift to another job, and they are financially satisfied to provide for their family’s basic needs even though they qualify in other high-paying jobs. However, the BPO companies need to offer more incentives and fringe benefits in return to the invaluable service and loyalty of the tenured employees.
Keywords: Business Process Outsourcing, Tenured employees, high-paying jobs, Cebu, Philippines.
Title: Factors Affecting Tenured BPO Employees
Author: Mila Mae A. Caballero
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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