Abstract: Logistics management is the part of supply chain management that plans, implements, and controls the efficient, effective forward and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet customers' requirements. Logistics management activities typically include inbound and outbound transportation management, fleet management, warehousing, materials handling, order fulfillment, logistics network design, inventory management, supply/demand planning and management of third party logistics services providers. The purpose of this study was to investigate the factors influencing the performance of logistics management in an organization. Four specific objectives formed the basis of study and these were: to examine the effect of information technology, infrastructure, staff competency and custom clearance on the performance of logistics management in an organization. The theories studied included resource based review theory and theory of constraints. The study employed descriptive and inferential research designs. The target population for the study was 108 respondents from respective departments from KPA and other key players in the port. The sample size for the study was 85 respondents which was calculated from the target population using Neyman formula. Data collection was done using questionnaires method. Data analysis and interpretation was based on descriptive statistics as well as inferential statistics mainly regression analysis and Pearson correlation which was employed during analysis of data. From the finding, information technology was believed to be responsible to be a catalyst for the proper changes that are taking place at the port. Staff competency is one of the issue that helps the entire organization to run smoothly in regards to manpower for the entire activities taking place. Infrastructure in any port capacity they have to invest heavily in modern and mechanized infrastructure that facilitates faster movement of cargoes and products from one point to another. It is recommended that for the performance of logistics management to be effective adequate investment in ICT to facilitate flow of information in response to ever changing customer tastes preferences is central to any business and use of technology is essential to any business that wants to gain competitive advantage. The organization should come up with a policy on the how well to guide the managers and implementers of these activities since they are the mirror into the business competition. The study recommends more investment in this area. Like in the infrastructure, a policy should be put in place on what to be included in the infrastructure and the benefits be communicated to the stakeholders, including both the country and the citizens. The process of custom clearance should be enhanced by integrating all systems to ensure a smooth and efficient logistic delivery at the port. It is also recommended that there is also need to reduce, simplify and standardize trade documentation to reduce cost of trade.
Keywords: Information Technology, Staff Competency, Infrastructure, Custom Clearance and Logistics Performance.
Title: FACTORS INFLUENCING LOGISTICS PERFORMANCE IN MOMBASA PORT
Author: Charles Nthiwa, Susan Wanjiru
International Journal of Management and Commerce Innovations,
ISSN 2348-7585 (Online)
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