Abstract: Flight attendants job turnover from 1999 to 2013 was studied. Data were collected from a randomized 2013 mail survey of 800 flight attendants licensed in four countries (Jordan, Saudi Arabia, Lebanon, and United Arab Emirates). The survey instrument included questions on flight attendants demographics, work schedules, salary, and work history. A total of 541 flight attendants responded, yielding an adjusted response rate of 69%. Information was provided with start dates from 1999 to 2013. Flight attendants job turnover was fairly steady across the 2009-2013 period, averaging 11% annually. The average median tenure of flight attendants who left jobs was 32 months. The percentage of flight attendants leaving jobs and ranking stress as the reason for leaving increased, and the percentage of leavers ranking salary as the reason decreased. Women had a significantly higher annual turnover rate (15%) than men (9. 7%), and they stayed in jobs for significantly less time (25.2 months) than men (56.5 months). There were no differences in turnover rates across practice settings. A larger percentage of flight attendants leaving jobs in large institutional settings ranked stress as a reason for leaving than flight attendants leaving small flight companies. A larger percentage of flight attendants leaving small flight companies ranked salary as a reason than flight attendants in the other setting. Flight attendants job turnover averaged 11% per year between 2009 and 2013. Flight attendants who left jobs typically stayed less than three years. The percentage citing stress as a reason for leaving increased, and the percentage citing salary decreased.
Title: Flight Attendants Turnover, Length of Service, And Reasons for Leaving, 2009-2013.
Author: Prof. Mohammad Shehada
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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