Abstract: Business Process Outsourcing (BPO) is defined as the delegation of one or more IT-sensitive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria (Kumar & Kumar, 2005). Big companies regularly outsource their non-critical work to an outside entity, which does the work based on certain preset criteria.
Title: Human Resource Challenges in BPO Sector and Identification of Best Practices in Retaining Such Talent in Delhi/NCR
Author: Rupali Rajesh Sharma
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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