Abstract: The main objective of this study was to determine the impact of working relations on service performance of the National Hospital Insurance Fund in Kenya. The five hospitals selected for the study were: Kenyatta National Hospital, Nairobi Hospital, Aga Khan, MP Shah, and Mbagathi hospitals. The population for the study consisted of members of staff of the five hospitals in management, administration and wards. The target population for each hospital was 75 members of staff, comprising of 20 managers, 25 administration members and 30 ward workers. The study used stratified random sampling where the population was divided into mutually exclusive and collectively exhaustive categories and were issued with questionnaires. There was a significant relationship between working relations and service Performance. Because of the relationship between the two, it seems that the organization understands the meaning of the working relationship and even how it works and the relationship with performance is also positive. The extent of its positivity towards performance cannot go without say. The study hence recommends that the variable should be enhanced wherever necessary and as much as possible for the benefit of the public.
Keywords: Working Relations, Service Performance, and Health Care Services.
Title: Impact of Working Relations on Service Performance of the National Hospitals Insurance Fund Designated Health Care Service Providers in Kenya
Author: Isaac Moss-Omije Mirenga, Elegwa Mukulu, Martin Ogutu
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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