Abstract: Conflict is inevitable among human beings, especially those whose dealings and interactions are confined within the framework of a complex organizational setting. Managing conflicts in academic institutions like the polytechnics has important implications for the creation of the much needed enabling environment for academic excellence, research and innovation. Thus, the imperatives of conflict management for organisational performance in Federal Polytechnics in South East, Nigeria, which is the focus of this study tend to specifically determine the relationship between the institution’s trade unions and performance of Federal Polytechnics in South-East, Nigeria and to examine the relationship between management communication channels and performance of Federal Polytechnics in South-East, Nigeria. The study adopted a survey approach with a population of 9594 academic and non-academic staff of the three Federal Polytechnic in the South-East, Nigeria. Using the Taro Yamane formula, a sample size of 400 was obtained. The study revealed, among others that there is no relationship between the institution’s trade unions and performance of Federal Polytechnics in South-East, Nigeria. Based on the findings of the study, the researcher recommended, among others that labour unions should see themselves as partners in progress and that communication channels should be strengthened and expanded to ensure that all segments of the organization are covered in the communication process.
Keywords: Conflict, Conflict Management, Performance, Communication, Trade union.
Title: IMPERATIVES OF CONFLICT MANAGEMENT FOR ORGANISATIONAL PERFORMANCE IN FEDERAL POLYTECHNICS IN SOUTH EAST, NIGERIA
Author: Afuecheta, Edith Chibugo, Ewuim, Ngozi Christiana (PhD.)
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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