Abstract: This study aims to evaluate the implementation of the records management system of Cotabato Regional Medical Center Health Information Department. It utilized the quantitative-qualitative design in data gathering that was conducted in Cotabato Regional Medical Center, a tertiary hospital located in Cotabato City, to the 100 respondents composed of CRMC staff and personnel and clients. The study made use of mean as statistical tools in the analysis of data gathered.
The findings of the study revealed the types of services provided, the practice of filing and processing and records management on guidelines on procedures were very extensive. The seminars and trainings for human resource and upgrading of resources and facilities were very extensive. The attainment of quality service outcome in terms of retrieval of information, preserving records life cycle and quality service in promptness and accuracy were very extensive. The common minor problems encountered included miscommunication and some unavoidable delay due to technological problems that sometimes occur. The common interventions formulated as verbalized by the informants revealed they often conduct meeting and planning regularly to address problems encountered. The study concludes that the records department of Cotabato Regional Medical Center efficiently provides quality services to the clients. The prompt and accurate records released and the preservation of documents was highly maintained since facilities and equipment’s were provided. Likewise trainings and seminars were also provided to develop the competency of the personnel which is a factor in improving the quality of services of the department. The study generally recommends continuing and intensifying the compliance of the personnel in practicing standards and protocols for records management system.
Keywords: Record Management System, Health Information Management, Tertiary Hospital, Cotabato Regional Medical Center, Cotabato City.
Title: IMPLEMENTATION OF RECORDS MANAGEMENT SYSTEM IN COTABATO REGIONAL MEDICAL CENTER HEALTH INFORMATION MANAGEMENT DEPARTMENT
Author: Prof. Sylvia A. Delosa, Raul A. Delosa Jr.
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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