Abstract: The purpose of this study was to describe current users of mail pharmacy services and to evaluate factors associated with the use of mail pharmacy services.
Retrospective study at King Fahd Medical City, Riyadh, KSA, for six months' period; Oct 1, 2021 to Apr 1, 2022. Data were collected from EPIC (Health Care Operation System) and electronic patient satisfaction survey. the Methodology has been adopted is FOCUS-PDCA Methodology .60 surveys were mailed to a randomly generated list of eligible patients. A total of 44 (73.1%) patients responded. The percentage of the satisfaction were statistically significant. In conclusion, mail pharmacy service users were satisfied with service by 100% in this study. Advancing age, presence of chronic diseases, increasing level of education, and increasing distance to the nearest pharmacy were positively associated with the use of mail pharmacies. Further research is needed to better understand patient-specific reasons for choosing mail pharmacies or community pharmacies.
Keywords: Mail pharmacy; Pharmaceutical Services; Pharmacists; Pharmacy, Patient satisfaction, surveys.
Title: Improve requesting medication by mail from pharmacy services rate in KFMC using FOCUS-PDCA methodology: Project report
Author: Ghadeer faisal almutairi, Yasir Awad Ahmed
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
Vol. 10, Issue 2, April 2022 - June 2022
Page No: 579-586
Research Publish Journals
Website: www.researchpublish.com
Published Date: 29-June-2022
