Abstract: The public health system in Kenya continues to suffer criticism in inadequacy of expectations both in service quality and patient’s satisfaction. It is essential for health facilities to evaluate the administrative aspect on the quality of service being delivered. This study sought to assess the selected administrative functions influence on service quality in healthcare delivery in Vihiga County Hospital, Kenya. The specific objective of the study was to evaluate the effect of administrative financial function on service quality in healthcare delivery. Descriptive cross sectional survey approach was used to carry out the study and targeted staffs and patients. The sample size for study was 384 respondents. A sample of 139 of entire staff and 245 patients were selected randomly from each department Self-administered questionnaires and interviews were used to collect the data. Descriptive statistical tools were used to describe the data. A Pearson correlation test at 95% confidence gave the significance of the relationship between study variables. The study found out that administrative financial function had significant effect on quality healthcare delivery with a Pearson value of 0.538, P=0.00. Financial resources were inadequate in some departments and the rigidity of budgeting made it difficult to cater for emergency needs. This resulted to poor staffing and facilities planning functions which had profound effect on quality healthcare. It is recommended that the hospital administration should partner with development partners through National and County governments so as to have adequate funds delivery.
Keywords: Administrative function, financial function, Quality Healthcare, Kenya.
Title: Influence of Administrative Function on Quality Healthcare Delivery at Vihiga County Hospital, Kenya
Author: Elizabeth Akinyi Onywany, Dr. Franklin Boibanda, Mr. Wenslaus Makhatsa
International Journal of Healthcare Sciences
ISSN 2348-5728 (Online)
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