Abstract: Technology advancement has played an important role in improving service delivery standards in the Banking industry in Kenya and the entire world. E-banking, also known as internet banking, virtual banking or online banking is an electronic payment system that enables customers of a bank or other financial institution to carry out a range of financial transactions through the financial institution’s website. The objectives of this study was to assess the influence of mobile banking services on performance of commercial banks in Kakamega County; ascertain the influence of online banking on performance of commercial banks in Kakamega County. The research design adopted is explanatory design which predicts the likelihood of a phenomena occurring given the presence of an event. The sampling technique used is stratified purposive random sampling. Data was collected from primary sources. Primary data was collected using questionnaires. The instrument was be administered by the researcher on the selected respondents. Content validity, construct validity was established. Data was edited, coded and then analyzed using SPSS version 20. The findings indicated that Mobile banking R=0.616, P=0.000 has significant influence on the performance of commercial banks in Kakamega County. Mobile banking significantly accounts up to 38.0% variation in the performance of commercial banks. The study recommended that commercial bank management need to decrease electronic banking bill payment services in commercial bank so as to enable customers to undertake transaction through electronic banking. The banks should also enhance customer security and privacy to reduce fraud and cyber-crime associated with electronic banking.
Keywords: Electronic Banking, Mobile Banking, Performance, Commercial Banks.
Title: INFLUENCE OF ELECTRONIC BANKING ON PERFORMANCE OF COMMERCIAL BANKS IN KAKAMEGA COUNTY
Author: Lydiah Kebedi Olindo, Dr. Maniagi Musiega
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
Research Publish Journals
