Abstract: Governance has played an important role in many countries progress towards realization of Millennium Development Goals. Governance encompasses the rules, institutions and processes, through which people, organizations and governments work toward common objectives, make decisions, generate legitimate authority and power, and promote and protect human rights. Good governance is essential for any successful business as it affects the performance of that organization, risk appetite as well as innovation ability. It is crucial for an organization to achieve its objective spearhead improvement and not forgetting maintaining of ethical and legal standards in the perception of the various stakeholders. Leadership is critical for the success and survival of all forms of organizations. The role of leadership in organizations is to put structure and order. By facilitating active and inclusive participation, they contribute to the development of citizenship. This study was set to determine the effect of governance on service delivery in the public service coastal region in Kenya. The study was specific to the Mombasa, Kwale, Kilifi, Lamu, Taita Taveta, and Tana River Counties which represent the coastal region of Kenya. The specific objectives were; to establish the effect of intellectual Stimulation on service delivery, to assess the effect of separation of powers on service delivery, to determine the effect of resource allocation on service delivery and to establish the effect of inspirational motivation on service delivery in the public service coastal region in Kenya. The study adopted a descriptive research design. This study focused on the ODPP in Coastal region where 156 employees were the target population. Stratified random sampling was used in the study to select the sample of 112 employees. Primary data was collected through the administration of the questionnaires. The study found positive strong correlation between service delivery and the independent variable. The study found that intellectual stimulation, separation of powers, resource allocation, and inspirational motivation significantly influence Service delivery at the ODPP Coastal region. The study found that all the independent variables explained 69.1% change in service delivery at the ODPP Coastal region. The study recommends good governance to ensure service delivery. The study further recommends similar study to be done to other public institutions to explain the deference in change of service delivery.
Keyword: Service Delivery, Intellectual Stimulation, separation of Powers, Resource Allocation, Inspirational Motivation.
Title: INFLUENCE OF GOVERNANCE ON SERVICE DELIVERY IN THE OFFICE OF DIRECTOR OF PUBLIC PROSECUTIONS, COASTAL REGION
Author: Alloys Otieno Kemo, Dr. Muchelule Yusuf
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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