Abstract: Most financial institutions are in the urge to restructure their operations and this is usually undertaken to address the challenges imposed by daily happenings and uncertainty the banks are experiencing both internally and externally as a result of changes in the business environment, calling for better organized strategy to improve the organizational performance. The paper studied the influence of operational restructuring strategies on performance of Commercial Banks in Kenya with a case study of Co-operative Bank of Kenya. Specific objectives were to determine how; Technological restructuring strategy, Occupational restructuring strategy, Health and safety restructuring strategy and infrastructural restructuring strategy affect performance of Co-operative Bank of Kenya and infrastructural restructuring strategy on performance of Co-operative Bank of Kenya. The target population was 825 employees in head office, the sample size of 88 employees was taken. The tools for data collection were questionnaires and the model that was used in the data analysis was multiple linear regression model and software that aided in data analysis was SPSS and excel sheet. The study found that the technological restructuring had insignificant influence on performance. Occupational restructuring was found to have a positive significant influence on performance of banks. The study found out that the place of work was conducive for employees to perform their duties. Also, there were policies set for the safety of employees and there was personalized guide for employees who were addicted. The study recommended further studies on restructuring but focus on other sectors of the economy. There is also need to look at the challenges facing operational restructuring in the banking industry
Keywords: Technological restructuring strategy, Occupational restructuring strategy, Health and safety restructuring strategy and infrastructural restructuring strategy.
Title: INFLUENCE OF OPERATIONAL RESTRUCTURING ON PERFORMANCE OF COMMERCIAL BANKS IN KENYA: A CASE STUDY OF CO-OPERATIVE BANK OF KENYA
Author: Annastacia Waithera Wacheke, Dr. Geoffrey Makau
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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